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Lightroom doesn't see recovered files

New Here ,
Oct 16, 2021 Oct 16, 2021

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I had a problem with my SD card, so I recovered CR2 files with recovery software. Not Lightroom doesn't see them, however they I seen in Finder and also Quick View and Preview.

 

Any suggestions?

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LEGEND , Oct 17, 2021 Oct 17, 2021
That's why you can't import the photos again. It is never a good idea to import the photos a second time. By default, LrC will not import photos a second time. Instead, you need to copy (not move) the recovered photo files to the exact same folder where Lightroom Classic thinks the photos are located. So to restore photos (this is extremely important) NO IMPORTING and NO SYNCHRONIZING OF FOLDERS.

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LEGEND ,
Oct 16, 2021 Oct 16, 2021

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Just because you have recovered the files with recovery software does not mean that Lightroom Classic knows about these recovered files.

 

What did you do with the recovered files once the recovery software finished? Please explain step-by-step.

 

When you say “Lightroom doesn't see them”, what exact place in Lightroom Classic are you looking at? What exact function in Lightroom Classic are you using that you expect Lightroom Classic to "see" the files?

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New Here ,
Oct 16, 2021 Oct 16, 2021

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I am using the standart way of importing to Lightroom from hard drive. I drag and drop it with +sign to files area. Then Lightroom goes to the folder where they are located (I tried Documents and Desktop) but say "no photos found". 

 

As weel I tried File->Import. Lightroom just doesn't show anything in the folder where they are.

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LEGEND ,
Oct 16, 2021 Oct 16, 2021

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Did you previously import these photos into Lightroom Classic?

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New Here ,
Oct 16, 2021 Oct 16, 2021

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no

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LEGEND ,
Oct 16, 2021 Oct 16, 2021

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Show us screen captures to illustrate the problem.

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Снимок экрана 2021-10-17 в 18.21.44.pngYou can see that it determines the path to the folder but act as there are no files...

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LEGEND ,
Oct 17, 2021 Oct 17, 2021

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Rephrasing my poorly worded question above:

 

Did you previously import the photos (before you had a problem with the SD card — not the restored photos) into Lightroom Classic?

 

 

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Oh, yes! I did. From the same card which was broken. 

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LEGEND ,
Oct 17, 2021 Oct 17, 2021

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That's why you can't import the photos again. It is never a good idea to import the photos a second time. By default, LrC will not import photos a second time.

 

Instead, you need to copy (not move) the recovered photo files to the exact same folder where Lightroom Classic thinks the photos are located.

 

So to restore photos (this is extremely important) NO IMPORTING and NO SYNCHRONIZING OF FOLDERS.

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Wow! It worked, you really helped me!
I don't understand exactly your explanation, but what I did was I just created a folder on the hard drive with the corresponding date and then synchronized the folder from Lightroom... And voila - photos are in Lightroom.
Amazing!

 

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LEGEND ,
Oct 17, 2021 Oct 17, 2021

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Please mark the proper reply as the correct answer.

 

The reason it works is because the Lightroom Classic database already knew the location of the photos. By putting the restored copies in that location, now Lightroom Classic can find them again.

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LEGEND ,
Oct 16, 2021 Oct 16, 2021

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What is your exact Adobe Program name and version?

Lightroom, or Lightroom Class8c, what version?

 

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Снимок экрана 2021-10-17 в 18.08.53.png

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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That's a really old version. First thing to try is to update it. Classic is currently at 10.4

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LEGEND ,
Oct 16, 2021 Oct 16, 2021

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"I drag and drop it with +sign to files area. Then Lightroom goes to the folder where they are located (I tried Documents and Desktop) but say "no photos found".  As weel I tried File->Import. Lightroom just doesn't show anything in the folder where they are."

 

Recovery software typically can't recover the original filenames, including file extensions (e.g. .jpg, .nef, .raf).  While some software such as Finder and Preview can still sometimes figure out the file type without the extension, LR can't. 

 

Troubleshooting steps:

 

1. In Finder, do the menu command Finder > Preferences, click Advanced, and make sure Show All Filename Extensions is checked.

 

2. Reboot your computer (that's the easiest way to relaunch Finder and ensure the change in step 1 takes effect).

 

3. In Finder, navigate to the folder containing the recovered files. Are any extensions showing on their names (e.g. DSC034256.NEF, IMG_72621.JPG)?  If not, you'll have to rename the files to have the correct extensions.

 

4. There's no straightforward way to determine whether a file is a .jpg, .psd, .nef, .cr2, etc.  If you determine in steps 1-3 that the issue is that your recovered files don't have filename extensions, we can dive into this in more detail.

 

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Thanks! That is something I would think in first place. For sure files are incomplete somehow after recovery. But there was extention .cr2.

 

I checked the box you suggested and made relogin. Still the same...

Снимок экрана 2021-10-17 в 18.13.01.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks for help!

 

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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Make sure that Lightroom has access to your desktop files in "System Preferences->Security & Privacy->Privacy->Files and Folders" You'll have to do the translation to russian yourself 😉

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LEGEND ,
Oct 17, 2021 Oct 17, 2021

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CatalinaFilesandFolders.PNG

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New Here ,
Oct 17, 2021 Oct 17, 2021

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good to know, thank you!

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