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Lightroom edits hang, not syncing with desktop Classic, 2023

Explorer ,
Mar 21, 2023 Mar 21, 2023

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Downloaded photos to tablet on a trip. Synced to cloud. Did some edits. Now Classic on desktop will only download a small batch of photos before hanging/freezing. Here is what I have tried.

1. Updated Bios

2. Disabled Killer Ethernet and XTend services because Dell shows issues with Killer E2400 Gigabit Ethernet Controller. Googling seems to show Killer sold to Rivet and drivers not supported. So letting Windows select driver. Windows does not report an issue, only Dell.

3. Purged Cache, Optimized Catalog.

4. Uninstalled NVIDIA GeForce programs, reinstalled STUDIO driver. 

5. Removed everything from "All Synced Photographs" collection except the photos I currently need uploaded from Lightroom (CC-the one on the tablet). 

6. Uninstalled every piece of software I could.

7. Disabled One Drive. Disabled Crash Plan (my backup software).

8. Windows diagnostics show no issues. But I've included the "Event Log" that shows the Application Hang.

9. I can't find a way to run a Adobe/Lightroom diagnostic (all the hits are out of date) but attaching my System Info from LR Desktop.

I'm at my wits end. Please advise. Bonnie Giddens

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correct answers 1 Correct answer

Explorer , Mar 21, 2023 Mar 21, 2023

Thanks for the suggestion. I rolled back the driver but still getting the same hang/freeze behavior. Interestingly, in the last reboot, I got a notice that my machine is eligible to update to Windows 11. I hadn't done it yet because previously I had to make some type of change to make Windows 11 work on this machine & I didn't want to break it. But this was going to be my next step anyway. 

Apparently, some driver was not compatible with Windows 10 because the Windows 11 update seems to have corr

...

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LEGEND ,
Mar 21, 2023 Mar 21, 2023

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Graphics Processor Info: 

DirectX: NVIDIA GeForce GTX 1080 (31.0.15.2849)

Init State: GPU for Export supported by default

User Preference: Auto

 

I do not have proof of this. I have this second hand from another member responding in a different post (ref 1). Statement is that NVIDIA v528.49 is buggy. Statement is this is brought up in a PS post in Bugs. I do not have a link to that.

 

So second hand and unverified info. But you might try rolling that GPU driver back pre v528.49.

 

(ref 1): https://community.adobe.com/t5/lightroom-classic-discussions/vram-usage-slow-performance/m-p/1366624...

 

/update/ turns out reply in (ref 1) was incorrect, actual driver at issue is v528.02 , per (ref 2)

 

(ref 2): https://community.adobe.com/t5/photoshop-ecosystem-discussions/528-24-nvidia-studio-driver-released-...

 

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Explorer ,
Mar 21, 2023 Mar 21, 2023

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Thanks for the suggestion. I rolled back the driver but still getting the same hang/freeze behavior. Interestingly, in the last reboot, I got a notice that my machine is eligible to update to Windows 11. I hadn't done it yet because previously I had to make some type of change to make Windows 11 work on this machine & I didn't want to break it. But this was going to be my next step anyway. 

Apparently, some driver was not compatible with Windows 10 because the Windows 11 update seems to have corrected the problem. 

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