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Lightroom issue

New Here ,
Apr 29, 2021 Apr 29, 2021

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Everytime I click on the LightRoom icon it will pop up like it is about to open and then disappear. It will not open. Has anyone else had this problem beofre?

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Mac, Problem or error

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Yes, I have been having this exact problems for a few days. I have done all the logic basic things, reload, reinstall etc. i have no problem with Photoshop. I have one other computer running LR classic and runs fine. With a good number of users having this problem, one would think that Adobe would have come out and lend a hand...

I hope someone can help.

Manny Goncalves

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Do you get an error message? If yes, please post the exact message or an screenshot.  

insert graphic compact.png

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New Here ,
Apr 30, 2021 Apr 30, 2021

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Hi Axel, thank you for your assistance. Because Lightroom doesn`t start up I have no way of accessing anything within the program, including preferences. Any ideas you may have is greatly appreciated. Thank you.

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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I have no way of accessing anything within the program, including preferences. 

You can -Delete, Rename, Move, the Preferences file 'manually' without having Lr-Classic running- as in these instructions:

How do I reset Lightroom's Preferences? | The Lightroom Queen

 

The "Lock File" problem suggested by @GoldingD  would normally throw up an error message, but here are instructions to check this answer-

LOCK FILE DELETION - LR-CLASSIC

 

Have you tried to Manually diable the GPU acceleration as suggested by @Axel Matt ? Instructions in the link that was posted-

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Some other suggestions here-

PREVIEW CACHE ERROR OPENING Lr

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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LEGEND ,
Apr 30, 2021 Apr 30, 2021

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Did LrC perhaps not close properly? Did it crash? If so, is the lock file still in existence, had LrC properly closed, the lock file  would have been deleted.

 

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