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Lightroom JPG export not recognised by Facebook

New Here ,
Oct 04, 2021 Oct 04, 2021

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Hi there,

I'm having an odd issue with Lightroom Classic for the last few weeks. I'm exporting JPEGs with the settings I've been using for years but I can't seem to upload them to social media for some reason. I can views them just fine but I can't upload them. If I open them in Photoshop and save as JPEG, the problem goes away. 

Anyone else have this problem? Maybe linked to a recent update?

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Adobe Community Professional ,
Oct 04, 2021 Oct 04, 2021

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What happens when you try to upload them? And can you post a screenshot of the export settings that you are using in LrC?

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New Here ,
Oct 04, 2021 Oct 04, 2021

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Whenever I try to upload or send in a message via FB chat, I get a missing image error.

Here are the export settings as well.

 

Screenshot 2021-10-04 at 16.44.41.pngScreenshot 2021-10-04 at 16.45.04.png

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LEGEND ,
Oct 04, 2021 Oct 04, 2021

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Facebook and related social service are down hard, North America and Europe. 

https://www.bleepingcomputer.com/news/technology/facebook-whatsapp-and-instagram-down-due-to-dns-out...

 

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Advisor ,
Oct 04, 2021 Oct 04, 2021

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@GoldingD They said the issue has been going on for weeks...

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New Here ,
Oct 04, 2021 Oct 04, 2021

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Indeed, it's not related to the recent social media outage.

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LEGEND ,
Oct 04, 2021 Oct 04, 2021

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If you try posting one of the troublesome JPEG files to this community page, as a reply, do you have issues?

 

Try by clicking on the insert photo button. Not via attachment.

 

_______________________________________

InsertPhotoNotAttach.png

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Ah, I apparently get an interesting error message. 

Screenshot 2021-10-05 at 09.59.46.png

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