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Lightroom keeps crashing, advised to contact Adobe Support

New Here ,
Sep 01, 2022 Sep 01, 2022

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So I have Lightroom Classic installed on my PC. It keeps crashing and I get memory warnings. I contacted my local computer consultant and he said that my computer shouldn't crash and that it's not actually my RAM that I need to fix. My RAM is 32GB.
He advised me to contact Adobe support and show screen dumps of my Task Manager/ Performance when it crashed and then restart and make new screen shots after restart, and ask if you have a patch or something to help me fix this.
I have these screen shots BUT now I cannot find any actual Adobe support contact info. Only this forum.
What am I supposed to do? Post them here?

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Here is the link to Adobe Support:

Adobe Help Center

If you want to contact someone look for the "Contact us" section which will start the process to connect you with someone.

Chris486_0-1662037014895.png

Support Phone: Support Phone: 1 (800) 833-6687

 

You can also post them here and there are community members who may be able to help, plus adobe employees do visit the forums here as well.

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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The first thing to try when LR crashes is to try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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