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Lightroom keeps crashing. V11.0 on startup on Windows 10.

New Here ,
Nov 23, 2021 Nov 23, 2021

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Lightroom has begun crashing on startup, as soon as go to click anything or within 5 secs of startup. It worked 2 days ago with no issues. I tried updating(to the now version 11.0) resinstalling, rebooting after removing preference file. Need asssitance asap.

Error Report below for reference.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0.1" build="[202111111509-eae8952e]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="24" hour="10" minute="10" second="14" timeoffset="600" timezone="E. Australia Standard Time"/>
<user guid="a4b82f2e-774a-46dc-accb-2c5936586ec7"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="16075" machine="11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz" model="Intel64 Family 6 Model 140 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="2803 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce MX450" description="NVIDIA GeForce MX450" driverDate="20210506000000.000000-000" driverVersion="27.21.14.6259" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F9C&#38;SUBSYS_1DAF1043&#38;REV_A1&#92;4&#38;155C6D9B&#38;0&#38;0030" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20201028000000.000000-000" driverVersion="27.20.100.8935" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9A49&#38;SUBSYS_13821043&#38;REV_01&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9F8B838F9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9F8B838F9" symbolname="Ordinal190"/>
<stackStatement index="1" address="0x00007FF99D2C8E56" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FF99D2CE14C" symbolname="FxPluginMain"/>

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LEGEND ,
Nov 23, 2021 Nov 23, 2021

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hmmm, just using google. See:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/adobe-photoshop-2021-crash-exception-...

 

and a couple of items noticed, but why crash now?

NVIDIA GeForce MX450 GPU  driver v 462.59 as opposed to current v496.76

INTEL Iris(R) Xe Graphics Video controller driver v27.20.100.8935 released a year ago. Current?? Th8s controller should not matter unless a conflict is occuring.

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LEGEND ,
Nov 23, 2021 Nov 23, 2021

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You didn't provide the full crash report, but I think the reference to "FxPluginMain" indicates a crash related to the graphics driver. So definitely do a clean uninstall / update of the old graphics driver you have currently:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

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LEGEND ,
Nov 23, 2021 Nov 23, 2021

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And see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

perhaps the section called Solution 4

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