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Lightroom keeps freezing

New Here ,
May 04, 2021 May 04, 2021

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I noticed after a pc upgrade that Lightroom was acting buggy.

I went from a i7 7900k to a 7900x.

Installed Adobe programs from C: to a dedicated Adobe nvme 1tb WD black m.2 drive.

The rest of the PC stayed the same;

GPU: RTX2080 Ti FTW3

RAM: 64 GB gskills

 

I shoot on the EOS R and always convert the CR3 to DNG files. First project on the new upgraded set up and I noticed zooming into a photo and moving across the image in the develope tool is choppy/laggy. And after about 10-15 minutes on Lightroom I hear an error sound and Lightroom completely locks up. Does not say there is an error or not responding. I have to open up task manager and force close. And when I go reopen the catalog it says it's already open. Only way to open is to remove the .lock file under catalog file location. 


my performance preferences I have had cache set to 50, 100, 150 & 200 gb both on dedicated Adobe drive and another nvme gen 4 drive and same issue.

i have gpu processing enabled. I tried disabling it and no good. 
I have uninstalled , reinstalled , reinstalled older version of Lightroom and still have the same issue weather I keep or remove preferences on the resinstall.

i even removed the PC overclock to boost single core performance and nothing. 
pc runs fine on every other single or multi core program except Lightroom. I have not experienced issues like this on photoshop or after effects . 


Anyone else run into this issue or have come across a fix ? 

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Bug, Crash or freeze, Problem or error

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LEGEND ,
May 05, 2021 May 05, 2021

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Are you talking about Lightroom or Lightroom Classic? What version NUMBER? What operating system version NUMBER? (We need the version NUMBERs and not words like "up-to-date")

 

Is there an error message? If so, please provide the exact unedited word-for-word error message.

 

Have you run diagnostic tests on your new CPU?

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New Here ,
May 05, 2021 May 05, 2021

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Yup left that out. OS windows 10 pro x64

I had Lightroom classic 10.2 installed when this was happening. i since have uninstalled and reinstalled 10.1 & 10.0 and had the same issue. 

No error comes up that's the strange part. Lightroom classic just freezes and I cant do anything on it. But I can use the computer just fine.

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LEGEND ,
May 05, 2021 May 05, 2021

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But I can use the computer just fine.

 

This isn't what I asked. I specifically want to know if you have run diagnostics on your new CPU (and if you did, what was the result).

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New Here ,
May 05, 2021 May 05, 2021

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Also diagnostic comes up with no errors. 

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LEGEND ,
May 05, 2021 May 05, 2021

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New Here ,
May 05, 2021 May 05, 2021

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i tried this and sadly it did not work. still freezes up about 15-20 minutes into using lightroom classic

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Are there any Logitech addons installed?

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New Here ,
May 05, 2021 May 05, 2021

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No plugins installed. It's a clean install of Lightroom classic. 

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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... Logitech addons / options in Windows?

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New Here ,
May 05, 2021 May 05, 2021

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the only logitech addon/software i have installed is ghub. 

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Another thing: Make sure the RAW file formats (CR3, DNG in your case) as well as the catalog and the preview folders are excluded in your AntiVirus solution.

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