LIghtroom locks up when loading photos for processing

[TimB87]

I open lightroom classic, Library Tab, and when i click on any folder with my images, the little bubble at the bottom pops up that says it is "Loading". 

That is where it stops.  As i am writing, the image has been trying to load for the past 20 minutes.  I am using a Seagate 5gb external harddrive to store both Lightroom and my images.  i do this so i can switch between my laptop (currently plugged into) and my desktop at home.  i updated everything i could to the latest version, lightroom, windows, etc.  I even ran virus scans of the laptop and external harddrive.  When i import photos from my camera, Canon R5, via external card reader, i also import the embedded JPEG's.

Here is the system info for Lightroom and my Laptop system:

[Per Berntsen]

The most important part of your system info is missing - GPU info.

Click the Copy button in the System info dialog and paste in a new reply.

After pasting, you can delete everything below Installed plugins to save us all from a lot scrolling.

[TimB87]

Here is the system info regarding the GPU

[Per Berntsen]

I'm pretty sure that this is caused by your integrated GPU - Intel® Iris® Xe Graphics, which uses shared system memory (RAM). It may just meet the system requirements, but it will cause serious slowness.

For good performance, you need a discrete GPU with at least 8 GB RAM.

https://helpx.adobe.com/lightroom-classic/system-requirements.html

In the future, please post System info as text, not as images.

That allows us to see everything we need, and also copy text.

[John R Ellis]

"DirectX: Intel(R) Iris(R) Xe Graphics (31.0.101.5333)"

That graphics driver driver is 7 months old. Update to the latest driver directly from Intel:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapk...