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Lightroom LrC crashes win 11 Dell 9510

New Here ,
Nov 12, 2021 Nov 12, 2021

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Got a brand new Dell 9510 with Win 11 to do Lightroom work. Everything except LrC works just fine. LrC causes the computer to crash constantly. At one occasion I got a message after restarting my computor after a crash(second image). It says something about a reading error in the cache for LrC previews.

Can someone help me solve my problem?

Best regards 

Klas

 

 

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Hi there,

 

We're sorry about the trouble with Lightroom Classic. Would you mind sharing the version of the Lightroom Classic you're using along with the system configuration? We're here to help. Just need some info.

 

Make sure your operating system is updated.

Take a look at the following article and try the offered steps: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

 

Lets us know if that helps.

 

Regards,

Tarun

 

 

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New Here ,
Nov 15, 2021 Nov 15, 2021

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LATEST

Adobe Lightroom Classic Version 11,0

 

System config:

 

Operativsystemets namn Microsoft Windows 11 Home
Version 10.0.22000 version 22000
Ytterligare beskrivning av operativsystemet Inte tillgängligt
Operativsystemets tillverkare Microsoft Corporation
Datornamn DESKTOP-RGHEELE
Datortillverkare Dell Inc.
Datormodell XPS 15 9510
Datortyp x64-based PC
System-SKU 0A61
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 kärnor, 16 logiska processorer
BIOS-version och -datum Dell Inc. 1.5.1, 2021-08-20
SMBIOS-version 3.2
Version av inbäddad styrenhet 255.255
BIOS-läge UEFI
Baskortstillverkare Dell Inc.
Baskortsprodukt 01V4T3
Baskortsversion A00
Plattformsroll Bärbar
Tillstånd för säker start På
PCR7-konfiguration Privilegiehöjning krävs för visning
Windows-katalog C:\Windows
Systemkatalog C:\Windows\system32
Startenhet \Device\HarddiskVolume1
Nationella inställningar Sverige
HAL (Hardware Abstraction Layer) Version = "10.0.22000.1"
Användarnamn DESKTOP-RGHEELE\klaso
Tidszon Västeuropa, normaltid
Installerat fysiskt minne (RAM) 32,0 GB
Sammanlagt fysiskt minne 31,7 GB
Tillgängligt fysiskt minne 23,2 GB
Sammanlagt virtuellt minne 36,5 GB
Tillgängligt virtuellt minne 26,4 GB
Växlingsfilsutrymme 4,75 GB
Växlingsfil C:\pagefile.sys
Kernel DMA-skydd På
Virtualiseringsbaserad säkerhet Inte aktiverat
Enhetskrypteringsstöd Privilegiehöjning krävs för visning
Hyper-V - Tillägg för VM-övervakningsläge Ja
Hyper-V - Tillägg för adressöversättning på nivå två Ja
Hyper-V - Virtualisering aktiverad i inbyggd programvara Ja
Hyper-V - Dataexekveringsskydd Ja

 

Best regards

Klas

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