• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Lightroom Mask Problem

New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

The new masks were working fine for me when first released. Now when i got to choose any mask function, a error box pops up saysing "something went wrong". I can only use the brush tool. It will not detect any person/subject or background any longer. I operate on Windows and I am using Lightroom Classic version 12.0.1. Any suggestions on what the cause is and how to fix it?

TOPICS
Windows

Views

127

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Following all instructions above for Windows, the promt that "shift+alt" pulls up lightrrom properties not a preference reset. Any other way to do this?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Method 2: Manually delete the preferences file

  • Navigate to the following location:

    macOS: /Users/[user name]/Library/Preferences/

    Windows: Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\

    Note:
     

    macOS: The user Library file is hidden by default. For temporary access to the user Library file, press Option and choose Go > Library in the Finder.

    Windows: The AppData folder is hidden by default. To view it, choose Start > Control Panel > Appearance and Personalization > Folder Options. In the Advanced area of the View tab, make sure that Show Hidden Files and Folders is selected. Then click OK.

  • Drag the following files to the Recycle Bin on Windows or to the Trash on macOS:

    macOS: com.adobe.LightroomClassicCC7.plist

    Windows: Lightroom Classic CC 7 Preferences.agprefs

  • Restart your computer and launch Lightroom Classic.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

LATEST

If resetting preferences doesn't help, that error message in response to using an AI mask is typically caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines