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Lightroom....not uploading or showing video clips?

New Here ,
Jan 18, 2021 Jan 18, 2021

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Lightroom not uploading video clips, all photos shot in the same session fine....but no video clips uploaded, clearly they are there i can play them back on my camera. Sound like a classic....i need to check/click something somewhere?

Lightroom up to date, no issues with card reader/card.

 

Thanks in advance

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Import and export

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi there,

 

We're sorry for the trouble with the video clips. May I know the video clip format? Also, If you import any other random video in Lightroom Classic, does it work? You may try an download a sample video clip from the internet and check if you can import that in Lightroom?

 

Also, you are seeing this issue after the latest update? Lightroom Classic 10.1.1?

 

Thanks,

Mohit

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hi Mohit

You will have to bare with me iam not the most tech savvy shooter out there...lol

I believe the Canon 5D3 shoots video The Canon 5D Mark III saves its video files in the MOV format, using MPEG-4 AVC/H. 264 encoding. Taken from the net

Just tried uploading with Sony RX camera LR says no preview available for this file which is an MP4….but it does load them to Lightroom and I can play the video

Regards

Shaun


Sent from Mail for Windows 10

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