Lightroom quit unexpectedly

New Here ,
Jul 15, 2022 Jul 15, 2022

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Whenever I try to launch Lightroom Classic I get an error and it quits instantly as per below:

 

Can anyone suggest how to go about fixing this error and getting Lightroom to open?

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe Lightroom [1589]
Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier:            com.adobe.Lightroom6
Version:               Adobe Lightroom [1099473] (6.8)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2022-07-15 17:35:37.9593 +0800
OS Version:            macOS 12.4 (21F79)
Report Version:        12
Anonymous UUID:        93E06273-513C-C7CA-498C-A5138565DF93
 
 
Time Awake Since Boot: 710 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/amtlib.framework/Versions/A/Resources/libConfigurer.dylib
Referenced from: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
Reason: tried: '/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/../Frameworks/amtlib.framework/Versions/A/Resources/libConfigurer.dylib' (file does not start with MH_MAGIC[_64], fat file, but missing compatible architecture (have 'x86_64,i386', need 'x86_64h')), '/usr/local/lib/libConfigurer.dylib' (no such file), '/usr/lib/libConfigurer.dylib' (no such file)
(terminated at launch; ignore backtrace)
 
Thread 0 Crashed:
0   dyld                                 0x1148780be __abort_with_payload + 10
1   dyld                                 0x11488e1d2 abort_with_payload_wrapper_internal + 80
2   dyld                                 0x11488e204 abort_with_payload + 9
3   dyld                                 0x11483c76f dyld4::halt(char const*) + 375
4   dyld                                 0x1148385a5 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3995
5   dyld                                 0x1148374d4 start + 388
 
 
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000002000209  rbx: 0x0000000000000000  rcx: 0x00007ff7b18b5678  rdx: 0x00007ff7b18b5ae0
  rdi: 0x0000000000000006  rsi: 0x0000000000000001  rbp: 0x00007ff7b18b56c0  rsp: 0x00007ff7b18b5678
   r8: 0x00007ff7b18b56e0   r9: 0x0000000000000000  r10: 0x00000000000000d6  r11: 0x0000000000000246
  r12: 0x00000000000000d6  r13: 0x00007ff7b18b5ae0  r14: 0x0000000000000001  r15: 0x0000000000000006
  rip: 0x00000001148780be  rfl: 0x0000000000000246  cr2: 0x00007ff7b18b24f0
  
Logical CPU:     0
Error Code:      0x02000209 
Trap Number:     133
 
 
Binary Images:
       0x114832000 -        0x11489dfff dyld (*) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=9256K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9256K(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
ObjC additional data                15K        1 
STACK GUARD                       56.0M        1 
Stack                             8192K        1 
VM_ALLOCATE                         12K        3 
__CTF                               756        1 
__DATA                            28.8M      470 
__DATA_CONST                      28.5M      300 
__DATA_DIRTY                      1527K      192 
__FONT_DATA                          4K        1 
__LINKEDIT                       648.4M       13 
__TEXT                           480.5M      487 
__UNICODE                          592K        1 
dyld private memory               1024K        1 
===========                     =======  ======= 
TOTAL                              1.2G     1472 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"Adobe Lightroom","timestamp":"2022-07-15 17:35:38.00 +0800","app_version":"Adobe Lightroom [1099473]","slice_uuid":"d8b226c8-8626-3216-9470-6bf8f057cf4e","build_version":"6.8","platform":1,"bundleID":"com.adobe.Lightroom6","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"B96587CE-91CD-439F-8E11-417CD203E56A","name":"Adobe Lightroom"}
{
  "uptime" : 710,
  "procLaunch" : "2022-07-15 17:35:37.8879 +0800",
  "procRole" : "Default",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro13,1",
  "procStartAbsTime" : 713324381702,
  "coalitionID" : 965,
  "osVersion" : {
    "train" : "macOS 12.4",
    "build" : "21F79",
    "releaseType" : "User"
  },
  "captureTime" : "2022-07-15 17:35:37.9593 +0800",
  "incident" : "B96587CE-91CD-439F-8E11-417CD203E56A",
  "bug_type" : "309",
  "pid" : 1589,
  "procExitAbsTime" : 713387964231,
  "cpuType" : "X86-64",
  "procName" : "Adobe Lightroom",
  "procPath" : "\/Applications\/Adobe Lightroom\/Adobe Lightroom.app\/Contents\/MacOS\/Adobe Lightroom",
  "bundleInfo" : {"CFBundleShortVersionString":"Adobe Lightroom [1099473]","CFBundleVersion":"6.8","CFBundleIdentifier":"com.adobe.Lightroom6"},
  "storeInfo" : {"deviceIdentifierForVendor":"95519516-6B97-5998-9030-DD5AFF35ED31","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.adobe.Lightroom6",
  "crashReporterKey" : "93E06273-513C-C7CA-498C-A5138565DF93",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @executable_path\/..\/Frameworks\/amtlib.framework\/Versions\/A\/Resources\/libConfigurer.dylib","Referenced from: \/Applications\/Adobe Lightroom\/Adobe Lightroom.app\/Contents\/Frameworks\/amtlib.framework\/Versions\/A\/amtlib","Reason: tried: '\/Applications\/Adobe Lightroom\/Adobe Lightroom.app\/Contents\/MacOS\/..\/Frameworks\/amtlib.framework\/Versions\/A\/Resources\/libConfigurer.dylib' (file does not start with MH_MAGIC[_64], fat file, but missing compatible architecture (have 'x86_64,i386', need 'x86_64h')), '\/usr\/local\/lib\/libConfigurer.dylib' (no such file), '\/usr\/lib\/libConfigurer.dylib' (no such file)"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":16911,"threadState":{"r13":{"value":140701812349664},"rax":{"value":33554953},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":1},"r8":{"value":140701812348640},"cr2":{"value":140701812335856},"rdx":{"value":140701812349664},"r10":{"value":214},"r9":{"value":0},"r15":{"value":6},"rbx":{"value":0},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":4639391934,"matchesCrashFrame":1},"rbp":{"value":140701812348608},"rsp":{"value":140701812348536},"r12":{"value":214},"rcx":{"value":140701812348536},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":286910,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":0},{"imageOffset":377298,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":80,"imageIndex":0},{"imageOffset":377348,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":0},{"imageOffset":42863,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":0},{"imageOffset":26021,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3995,"imageIndex":0},{"imageOffset":21716,"symbol":"start","symbolLocation":388,"imageIndex":0}]}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 4639105024,
    "size" : 442368,
    "uuid" : "b70ce1ec-b902-3852-8268-05de00bfa8d5",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
  }
],
  "sharedCache" : {
  "base" : 140703158206464,
  "size" : 15220686848,
  "uuid" : "398acfb4-57f6-31e0-bc82-e9959e5c92ce"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)\nWritable regions: Total=9256K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9256K(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nObjC additional data                15K        1 \nSTACK GUARD                       56.0M        1 \nStack                             8192K        1 \nVM_ALLOCATE                         12K        3 \n__CTF                               756        1 \n__DATA                            28.8M      470 \n__DATA_CONST                      28.5M      300 \n__DATA_DIRTY                      1527K      192 \n__FONT_DATA                          4K        1 \n__LINKEDIT                       648.4M       13 \n__TEXT                           480.5M      487 \n__UNICODE                          592K        1 \ndyld private memory               1024K        1 \n===========                     =======  ======= \nTOTAL                              1.2G     1472 \n",
  "legacyInfo" : {
  "threadTriggered" : {
 
  }
},
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "5fb4245a1bbfe8005e33a1e1",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000015
    },
    {
      "rolloutId" : "60186475825c62000ccf5450",
      "factorPackIds" : {
        "SIRI_VALUE_INFERENCE_CONTACT_RESOLUTION" : "62bdc4218fe09c1632d841e9"
      },
      "deploymentId" : 240000023
    }
  ],
  "experiments" : [
 
  ]
}
}
 
Model: MacBookPro13,1, BootROM 451.120.7.0.0, 2 processors, Dual-Core Intel Core i5, 2 GHz, 16 GB, SMC 2.36f102
Graphics: Intel Iris Graphics 540, Intel Iris Graphics 540, Built-In
Display: Color LCD, 2560 x 1600 Retina, MirrorOff, Online
Display: BenQ PD3220U, 5120 x 2880 (5K/UHD+ - Ultra High Definition Plus), Main, MirrorOff, Online
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 1867 MHz, 0x802C, 0x4D5435324C31473332443450472D31303720
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 1867 MHz, 0x802C, 0x4D5435324C31473332443450472D31303720
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x159), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.3)
AirPort: 
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci8086,15ec, USB eXtensible Host Controller, Thunderbolt@133,0,0
USB Device: USB3.0 Hub
USB Device: USB3.0 Card Reader
USB Device: USB30Bus
USB Device: USB2.0 Hub
USB Device: USB 2.0 Hub
USB Device: USB 2.0 BILLBOARD
USB Device: USB31Bus
USB Device: USB3.1 Hub
USB Device: USB2.1 Hub
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.5
Thunderbolt Device: PD3220U, BenQ, 3, 36.1

 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi there,


Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.

 

Looks like you are trying to use Lightroom 6.8 on macOS 12.4.

 

Lightroom 6 installer was based on 32 Bit architecture, while any macOS versions after macOS Catalina are based on 64bits.

This renders Lightroom 6 & older versions of Lightroom incompatible with newer versions of macOS.

 

Please check this similar discussion around this issue: https://community.adobe.com/t5/lightroom-classic-discussions/is-lightroom-6-compatible-with-mac-os-m...

 

We hope it helps,

Thanks!
Sameer K

 

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