Copy link to clipboard
Copied
This is the second time it's happened and has caused HOURS of lost work. Here's what happens:
1) An entire shoot from a single folder is edited
2) All raw files are renamed
3) Lr freezes, so I close and restart the program
4) The raw files are renamed apporpriately in the folder but NOT in the catalog
5) Lr cannot 'Locate' the file because the catalog name and the new actual name are different.
So NOW I have to go to each file individually and 'locate' the file?
It's done this two times now--why?
Copy link to clipboard
Copied
1. Workflow inquiry
All raw files are renamed
You are renaming the photos using LrC, correct?
2. What if inquiry
If you rename the photos during import, does it freeze up?
Copy link to clipboard
Copied
Yes, photos are renamed within Lr.
I don't rename on import as it screws up my ability to sort a shoot with multiple cameras and sync up capture time in the metadata.
Copy link to clipboard
Copied
You don't say what OS you're on, but it is possible to batch rename the files back to the Lightroom expected names quicker than linking each file. I'd be more concerned about finding the cause of the crash to prevent this in the first place.
Copy link to clipboard
Copied
Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.2GHz
SqLite Version: 3.34.0
Built-in memory: 32626.4 MB
Real memory available to Lightroom: 32626.4 MB
Real memory used by Lightroom: 2083.9 MB (6.3%)
Virtual memory used by Lightroom: 2421.5 MB
GDI objects count: 690
USER objects count: 2315
Process handles count: 2176
Memory cache size: 515.7MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 474MB / 16313MB (2%)
Camera Raw real memory: 475MB / 32626MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 (26.21.14.4253)
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Shoots 2021\2021 Weddings\21.08.28 Chandra LaFevre Mike Everson\workfiles\LRCat Shared Chandra Mike\LRCat Shared Chandra Mike - Copy.lrcat
Settings Folder: C:\Users\cj\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) ColorChecker Camera Calibration
3) Facebook
4) Flickr
5) Nikon Tether Plugin
Copy link to clipboard
Copied
and what about anything else in (ref 1)
(ref 1): https://www.lightroomqueen.com/standard-lightroom-troubleshooting-steps/
Copy link to clipboard
Copied
It has occured in the last two shoots and occurs to only one folder of images in that catalog.
It hasn't occured in other catalogs...yet
Yes, catalog is optimized, preferences were reset recently
All hard drives are functional
Thanks for the clarifiying questions.
Copy link to clipboard
Copied
Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.
Copy link to clipboard
Copied
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 (26.21.14.4253)
It is not likely that this is the cause of your problem. IMO zero % possibility of that.
But
GPU driver v442.53, way out of date, current per NVIDIAa is v471.96, when you update, select custom for install option, that will force a clean install. You should have a NVIDIA app called GeForce Experience to do that.
Copy link to clipboard
Copied
That's interesting...because I intentionally update that driver (through Windows) every few weeks. I wonder why it wasn't sticking...? I'll do it again through GeForce.
Copy link to clipboard
Copied
Updating non MS items that way is a no go. That has not worked for years.
Copy link to clipboard
Copied
In GeForce, there is a 'Studio Driver' and 'Game Ready Driver' Should I choose one specifically?
Copy link to clipboard
Copied
As long as you are not a gamer, the Studio driver will be more stable, more tested by NVIDIA. Sometimes the Studio vs Game Ready are a bit out of sync date wise, and some would still go with the older Studio driver when that occurs.
Copy link to clipboard
Copied
3) Lr freezes, so I close and restart the program
update: forcing LrC to close, should not be the issue per: https://community.adobe.com/t5/lightroom-classic-bugs/lightroom-classic-is-frozen/idc-p/12360445#M15...
Copy link to clipboard
Copied
It has occured in the last two shoots and occurs to only one folder of images in that catalog
What if you create (in LrC) a new folder, move the misbehaving images to that new folder, and test?
All hard drives are functional
But did you test them ?
Copy link to clipboard
Copied
To your first question, the partially successful workaround was to take all the raw images that got copied to another drive on import and plug those into the same folder. So at that point there was one copy of the renamed files that Lr didn't recognize and a duplicate with the original name. So Lr was able to find about 50% of those.
fresh install of graphics driver happening now...
Copy link to clipboard
Copied
Here's a crash report if that helps:
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.4" build="[202108071231-af9219b9]" source="Windows-Client" crashType="n/a">
<time year="2021" month="9" day="3" hour="10" minute="40" second="30" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="0c48bea5-9087-48a5-b85a-223f55b2df25"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32626" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20181119000000.000000-000" driverVersion="25.20.100.6444" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_16521458&REV_00\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060" description="NVIDIA GeForce GTX 1060" driverDate="20210805000000.000000-000" driverVersion="30.0.14.7168" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1C20&SUBSYS_16521458&REV_A1\4&DAED9F9&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFED45C4F0A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFED45C4F0A" symbolname="Ordinal20"/>
<stackStatement index="1" address="0x00007FFED4580FF1" symbo
Copy link to clipboard
Copied
see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
Also, probably time to give Adobe a chat, a call.
Copy link to clipboard
Copied
I believe you are right. Thanks for all your insight.