Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Lightroom Renames Files, then doesn't remember the new filenames

New Here ,
Sep 01, 2021 Sep 01, 2021

Copy link to clipboard

Copied

This is the second time it's happened and has caused HOURS of lost work. Here's what happens:

1) An entire shoot from a single folder is edited
2) All raw files are renamed

3) Lr freezes, so I close and restart the program
4) The raw files are renamed apporpriately in the folder but NOT in the catalog

5) Lr cannot 'Locate' the file because the catalog name and the new actual name are different.

So NOW I have to go to each file individually and 'locate' the file?

It's done this two times now--why?

TOPICS
Windows

Views

87

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 01, 2021 Sep 01, 2021

Copy link to clipboard

Copied

1. Workflow inquiry

All raw files are renamed

You are renaming the photos using LrC, correct?

 

2. What if inquiry

If you rename the photos during import, does it freeze up?

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2021 Sep 02, 2021

Copy link to clipboard

Copied

Yes, photos are renamed within Lr.

I don't rename on import as it screws up my ability to sort a shoot with multiple cameras and sync up capture time in the metadata.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

You don't say what OS you're on, but it is possible to batch rename the files back to the Lightroom expected names quicker than linking each file. I'd be more concerned about finding the cause of the crash to prevent this in the first place. 

Sean McCormack http://seanmccormack.com

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.19043

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 2.2GHz

SqLite Version: 3.34.0

Built-in memory: 32626.4 MB

Real memory available to Lightroom: 32626.4 MB

Real memory used by Lightroom: 2083.9 MB (6.3%)

Virtual memory used by Lightroom: 2421.5 MB

GDI objects count: 690

USER objects count: 2315

Process handles count: 2176

Memory cache size: 515.7MB

Internal Camera Raw version: 13.4 [ 872 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 474MB / 16313MB (2%)

Camera Raw real memory: 475MB / 32626MB (1%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

 

Graphics Processor Info:

DirectX: NVIDIA GeForce GTX 1060 (26.21.14.4253)


 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: D:\Shoots 2021\2021 Weddings\21.08.28 Chandra LaFevre Mike Everson\workfiles\LRCat Shared Chandra Mike\LRCat Shared Chandra Mike - Copy.lrcat

Settings Folder: C:\Users\cj\AppData\Roaming\Adobe\Lightroom

 

Installed Plugins:

1) AdobeStock

2) ColorChecker Camera Calibration

3) Facebook

4) Flickr

5) Nikon Tether Plugin

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

  • Does this occur all the time now?
  • Does this occur if using a different catalog?
  • Have you optimized the catalog?
  • Have you reset the preferences?
  • Have you checked the hard drive the catalog is on?
  • Have you checked the hard drive the photos are on?

 

and what about anything else in (ref 1)

 

(ref 1): https://www.lightroomqueen.com/standard-lightroom-troubleshooting-steps/

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

It has occured in the last two shoots and occurs to only one folder of images in that catalog.

It hasn't occured in other catalogs...yet

Yes, catalog is optimized, preferences were reset recently

All hard drives are functional

 

Thanks for the clarifiying questions.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

 

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 (26.21.14.4253)

 

It is not likely that this is the cause of your problem. IMO zero % possibility of that.

 

But

 

GPU driver v442.53, way out of date, current per NVIDIAa is v471.96, when you update, select custom for install option, that will force a clean install. You should have a NVIDIA app called GeForce Experience to do that.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

That's interesting...because I intentionally update that driver (through Windows) every few weeks. I wonder why it wasn't sticking...?  I'll do it again through GeForce.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Updating non MS items that way is a no go. That has not worked for years.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

In GeForce, there is a 'Studio Driver' and 'Game Ready Driver'  Should I choose one specifically?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

As long as you are not a gamer, the Studio driver will be more stable, more tested by NVIDIA. Sometimes the Studio vs Game Ready are a bit out of sync date wise, and some would still go with the older Studio driver when that occurs.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

 

 

3) Lr freezes, so I close and restart the program

 

 

  1. What is the maximum amount of time you have allowed LrC to stay in that state before closing?
  2. How do you close?

 

update: forcing LrC to close, should not be the issue per: https://community.adobe.com/t5/lightroom-classic-bugs/lightroom-classic-is-frozen/idc-p/12360445#M15...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

It has occured in the last two shoots and occurs to only one folder of images in that catalog

What if you create (in LrC) a new folder, move the misbehaving images to that new folder, and test?

All hard drives are functional

But did you test them ? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

To your first question, the partially successful workaround was to take all the raw images that got copied to another drive on import and plug those into the same folder. So at that point there was one copy of the renamed files that Lr didn't recognize and a duplicate with the original name. So Lr was able to find about 50% of those.

fresh install of graphics driver happening now...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Here's a crash report if that helps:
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.4" build="[202108071231-af9219b9]" source="Windows-Client" crashType="n/a">
<time year="2021" month="9" day="3" hour="10" minute="40" second="30" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="0c48bea5-9087-48a5-b85a-223f55b2df25"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32626" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20181119000000.000000-000" driverVersion="25.20.100.6444" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_16521458&#38;REV_00&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060" description="NVIDIA GeForce GTX 1060" driverDate="20210805000000.000000-000" driverVersion="30.0.14.7168" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C20&#38;SUBSYS_16521458&#38;REV_A1&#92;4&#38;DAED9F9&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFED45C4F0A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFED45C4F0A" symbolname="Ordinal20"/>
<stackStatement index="1" address="0x00007FFED4580FF1" symbo

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Also, probably time to give Adobe a chat, a call.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

LATEST

I believe you are right. Thanks for all your insight.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines