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Hallo, seit dem neuesten Update habe ich das Problem, dass Lightroom beim Entrauschen einen Fehler meldet und sich komplett aufhängt. Wie kann ich das Problem lösen?
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What error?
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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.1" build="[202312111226-41a494e8]" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="22" hour="23" minute="14" second="5" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="954d6e51-88b1-49af-aa89-7e5770493dd0"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22621" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="7959" machine="Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz" model="Intel64 Family 6 Model 126 Stepping 5" cpuCount="8" cpuType="8664" cpuFreq="1190 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20210310000000.000000-000" driverVersion="27.20.100.9365" videoModeDescription="1680 x 1050 x 4294967296 Farben" pnpDeviceID="PCI\VEN_8086&DEV_8A56&SUBSYS_097A1028&REV_07\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI\VEN_5853&DEV_1003\1&79F5D87&0&03" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000002" instruction="0x00007FFDFBC7567C">
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<system platform="Windows 11 Home" osversion="11.0" osbuild="22621" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="7959" machine="Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz" model="Intel64 Family 6 Model 126 Stepping 5" cpuCount="8" cpuType="8664" cpuFreq="1190 MHz" processorArchitecture="9"/>
A 1 GHz CPU? Is that info correct? Surprised LrC v13 would install on a under spec rig.
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20210310000000.000000-000" driverVersion="27.20.100.9365" videoModeDescription="1680 x 1050 x 4294967296 Farben" pnpDeviceID="PCI\VEN_8086&DEV_8A56&SUBSYS_097A1028&REV_07\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI\VEN_5853&DEV_1003\1&79F5D87&0&03" installedDisplayDrivers=""/>
</gpu>
So, apparently an Integrated Video Control, Intel UHD Graphics, driver version 27.20.100.9365 and no VRAM. Or am I wrong on interpreting that info? Or is that info in error?
I think that driver 27.20.100.9365 is from 2011, so extremely old. Are their any updates?
Surprised AI Denoise would work at all, that it is available to try.
Something seems so very wrong in that crash report. Those bits of info listed above should lead to not being able to install much less run v13 at all.
Please post your system information, as LrC normally reports it. In LrC click on Help, then System Info, then Copy. Paste that info into a reply (mostly interested in info from first line down to and including preset info, not at all interested at the gobbledygook after plugin info.
example:
example deleted now that author poste sys info, this to improve scroll space (i.e. dump unneeded text)
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symbolname="RaiseException"
Their is at least one posting in the community with that error.
One appears to be a corrupt catalog or at a minimum a corrupt image issue.
If you create a new catalog, import a few images into the new catalog, and attempt a AI Denoise, do you get the error? The crash?
and another with a GPU driver issue:
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Hallo,
ja, 1 GHz ist richtig. Ich habe einen Dell Inspiron 3793.
Ja genau, der Treiber ist aus 2011 😉 Letztes Update 2021
Das Problem scheint nicht an dem Katalog zu liegen. Habe es bereits in anderen versucht und es erscheint der gleiche Fehler.
Danke für die Hilfe!
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Informationen zum Grafikprozessor:
DirectX: Intel(R) UHD Graphics (27.20.100.9365)
Anfangsstatus: GPU für Bildverarbeitung wird standardmäßig mit benutzerdefinierter Unterstützung für das Exportieren unterstützt
Benutzerpräferenz: Automatisch
So, that driver version, 27.20.100.9365, using Google to research that driver, it looks like that version was released in April of 2021, so very old. You should see if an update is available, either at Dell (some think Dell is a bit poor on these particular drivers updates) or Intel.
yes, 1 GHz is correct. I have a Dell Inspiron 3793
Ah, good info to post. So bad news, going to Dell.com, for support, for that laptop, in the drivers section, they do not appear to have a newer driver available.
Doing some searched on the web for the driver, leads to some Intel sites, but they are not at all helpful as their are many variables in identifying the correct video control, etc. AND, Intel actually does recommend contacting the computer mfg for the drivers before trying to get it from Intel as to avoid incompatibilities.
So, you may have to call Dell for help.
a quote from an Intel site:
We recommend that you check first with your computer manufacturer and use the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging.