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Lightroom stuck "Syncing 1 photo"

Explorer ,
Oct 21, 2021 Oct 21, 2021

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Hi,

 

Once again I have this issue, which seems to plague so many users. However, none of the solutions I found here in the forum or elsewhere on the Web works for me.

 

My Lightroom classic is stuck with "Syncing 1 photo".

 

What I tried/looked at so far:

 

  • In Preferences, Lightroom Sync under Sync Activity there are no entries at all (0 Uploading, 0 Downloading, 0 Pending)
  • The All Sync Errors view is empty
  • Tried to remove all folders from syncing, however nothing happens, the photos all still show up in All Synced Photographs
  • In the Web version of Lightroom I could not find any folder for sync errors or any indication that a sync is not working.

 

What else can I try/look at?

 

Thanks for your support!

 

Regards, Robert

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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There is no entry for the location of downloads images to be stored. See the first screenshot you attached. There would normally have the default but it's possible to choose your own location.

Screenshot 2021-10-22 at 6.14.21 AM.png

 

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Hi Denis,

Thanks for your response. Specified a folder now, but the problem persists, still stuck at "Syncing 1 photo".

Regards, Robert

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi Robert,
sorry to know about the issue that you are facing. It would be great if you can share the diagnostic report with us to debug this further. 
Diagnostic report can be generated by these steps. 
Preferences>Lightroom Sync > hold alt/option > Generate Diagnostic report.

Thanks

-S

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Explorer ,
Oct 30, 2021 Oct 30, 2021

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LATEST

Uploaded the diagnostics report here:

https://www.pollai.at/download/LrSyncDiagnostic.zip

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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I also had this issue popping up again lately (with version 10.4)
This procedure worked for me - https://lightroomkillertips.com/sync-stuck/

Thor Egil Leirtrø
https://thoregilphoto.com/

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Explorer ,
Oct 30, 2021 Oct 30, 2021

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Hi Thor, thanks for the link, unfortunately neither of the suggestions solved the issue. The Sync Activity list does not have any entries, and also after rebuilding the sync data, I still am stuck with "Syncing 1 photo".

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