Lightroom Tethered Capture don't transfer

[Eduarda Ferreira]

Hello! 

I am having a problem with my Windows 10 and Adobe Lightroom.

When I tethered capture in Lightroom, it recognizes the camera, and shoots from the computer, but the photos are not transferred to the Lightroom, nor to any folder on the computer. I have tried various cables and other cameras, and tested with an older version from Lightroom. But the problem remains. Any tips?

[GoldingD]

What camera?

What vetsion of LrC?

[Eduarda Ferreira]

I tried with a Canon RP, and a Canon 1200.  And the LrC version is Lightroom Classic 11.4.1, but we tried with 11.3.1.

But didn't work. 

[GoldingD]

Neither camera appears in: https://helpx.adobe.com/lightroom-classic/kb/tethered-camera-support.html

or did I overlook them?

[F. McLion]

..which actually means that they are not officially supported ..

[Eduarda Ferreira]

I had already tried those steps, but it didn't solve the problem.
I work in a studio and all the IMAC and PC computers are using the latest version of LRC with these cameras and there has never been a problem.
I think it may be a conflict of windows with the LRC.
After further testing, which I did yesterday, I think the conflict may be Windows related. And I still can't solve it.

[F. McLion]

Did you check that: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html

https://helpx.adobe.com/lightroom-classic/kb/tethered-camera-support.html

[josephlavine]

I am not sure those cameras are supported. You can check the list via this link.

https://helpx.adobe.com/lightroom-classic/kb/tethered-camera-support.html

warmly/j

[Eduarda Ferreira]

Hi!

thank you, they are suported. 

The Canon 1200, that's the EOS Rebel T5 in the list, and the other camera is Canon R.

After further testing I think the problem has to do with certificates from Windows itself. 

On other computers (PC and IMAC) they work fine. I work daily with them. So the conclusion I can think is that the problem is in Windows and not in LrC.