Lightroom uses all memory during sync

[Loegtved]

Hi

When syncing Lightroom CC it ends up stalling with around 430 images to go and - after a period - my Mac warns me that I have insufficient memory, Lightroom stalls and I have to force shut down. Checking the activity monitor something strange is happening: Before reaching the last 430 images, the memory usage is around 4 GB, but then it slowly starts creeping upwards until it reaches the max 8 GB that I have. And it is all caused  by Lightroom (I run no other programs at the same time).

I have tried resetting preferences, deleting Sync.lrdata file and going back to an older catalogue. None of them resolved the issue.

Other users seem to have issue caused by them using Dropbox etc. I am using none of those.

I use a MacBook Pro 2.6 GHz, 8 GB RAM, OS X 10.11.6

Any ideas?

Thanks

Peter

[ssmithri]

I am not on Mojave

[Just Shoot Me]

I use LR Classic on A iMac with High Sierra without having this problem.

But then I don't sync collections using the iMac. I do do that from my Windows PC and haven't seen this problem there either.

So it is Machine Specific.

[Albert Añaños]

I opened a ticket in Adobe Support. I don't think you can call Support. After some chats and mails they decided to call me.

[timothym44529554]

***So this is great. Bad just got worse. I have been using Lightroom CC as a workaround for this issue with Classic since the issue began and it's been satisfactory as an alternative until now. Get this.. I open up Lightroom CC yesterday to find ALL of my albums gone. GONE. Yes, every single one of my 72 albums of diligently organized edits is completely wiped from Lightroom CC, web version, desktop version, iPad, mobile, all of them. My photos are still there but all of the albums are gone. ???!!!!!! To add to that, Adobe called me on Friday asking me for my full catalog file saying they needed additional info???? I don't understand how at this point this has not been escalated to at least where I can deal with ONE person and not have to get the tech support farm when I get a call back. These are mission critical problems integral to professionals being able to use Lightroom in any form and Adobe is failing miserably to show that they can stand behind their cloud services.

This is exhausting. Now my workaround is XXXX too. This is just a total disaster. At this point I can say I don't think they have any idea what is going on themselves.

[STM 22]

I have had this same issue since late September 2018 (not syncing and running up memory and crashing with not update to mobile)  Contacted Adobe Customer Service through chats who kept giving me same answer (is your version up to date), then I asked them to solve problem to which they set up three scheduled phone calls, including one at 11:30 pm and 8:30 am on weekends and then failed to even call. Adobe does not care and does not seem to care to fix this systemic problem as it just started all of a sudden (syncing just fine and then one day not).

[NGCStudio]

Still the same even with last updates & co. I've start to tweet Adobe with reference to this topic (found messages @ngcreation) : we should all do the same, in public space. We have chosen their solutions, integrate it to our workflows, pay every month for this, with cloud services... For some of us like me, this is our working tool. Adobe not answering starting to be a real mess. Sahil.Chawla please said something prouve us Adobe have a little care for us.

[jrmorts]

Hi,

I’ve been having the same issue with lightroom classic during September with previous 7.x version and now same problem with version 8. When syncing photos, it runs for a period until the program becomes unresponsive.  I’ve tried leaving it overnight, pausing and restarting the sync. Previously when sync has been stuck on a handful of photos I’ve deleted the sync.lrdata, which is a refresh of the sync. But this hasn’t helped this time.  Its got some crazy number of photos to sync

It slowly consumes all the available memory until program becomes unresponsive and locks. It evens commits double the available memory in the PC! I can’t sync any changes I’ve made on the mobile device as it’s stuck in this loop.

Please help Adobe

[Albert Añaños]

Hi, I have the same problem. I spent a long time in Adobe support chat trying to fix it, but got no diagnose and no solution. I use the last version of Lr Classic CC, purged caches, rebuilt previews, increased space for camera raw, etc. etc. I ahve tried everything, but Lr keeps eating up all available memory until it become useless and so does my iMac.

Adobe, i think you clearly have a RAM management bug here. Come on, give us some responses!

[LeoFoss]

What I'm forced to do, if I have Sync occurring, is to run Task Manager (WIndows 10) with the Memory Pane open in a separate window, monitoring the memory usage graph.   The curve slowly edges upward towards 100% usage while syncing.  When it gets to nearly 100% usage, I completely shut down Lightroom 8.0 and wait for the memory curve to come back down to normal (about five minutes), then restart Lightroom.

Memory overflow does not happen if I'm not syncing.

This at least prevents my computer locking up.

BUT WHAT THE HECK.  THIS IS NOT WHAT WE'RE PAYING FOR!

[harlanh20529054]

If it was as simple as monitoring the sync and shutting the app down and restarting until it completed that would be fine.

But I have caught up multiple times and each time:

• The next time I restart it tries to re-sync a thousand or more pictures (10-20%).  It changes each time and shows them as "sync errors" until it catches up
• And more importantly, changes I am making on my local library and changes I am making on the mobile copies are not syncing to each other anymore even once the sync is caught up and complete.

This both renders the mobile apps useless and the memory link is making it impossible to use the local app too.

How do we get support?

[WS Rees]

I have the same issue. After having to revert to a backup catalog since my main catalog suddenly was missing half of my library, it had me reset the sync data and now it never completes and uses up all of my system memory. In fact, Classic is virtually useless unless I launch and immediately pause the sync. It has been happening before the latest update. I have a large library of 84000 photos and videos.

While Adobe is wasting time implementing crappy, half-working nonsense things like face detection, major issues like this still persist that make it virtually unusable for me. This may finally force me off Lightroom if they can't fix it soon. My contract is up in January and will have to make a decision if I want to waste another year on dealing with this problem.

[timothym44529554]

Update on this..

I spent, no exaggeration 2hrs and 45 mins on the phone with tech support on Friday and was not able to get a solution before the person's shift was over and they had to leave. They said they would escalate the problem to a higher level of support and that I would get a call back today.

What we tried: Complete uninstall/reinstall of Lightroom and Creative Cloud desktop app, rebuilding sync database, deleting preferences, sync file, checking in multiple places for sync errors and conflicts and a long process of individually adding read/write permissions to all users on my machines for any Adobe folders the system is using.

So far NOTHING HAS WORKED. I thought I would still be able to use Lightroom Classic if I turned off sync but the performance was still incredibly too slow to work with. Lightroom Classic is now completely unusable. As a workaround I had to import my latest work to Lightroom CC and completely abandon Lightroom Classic. So now I have to use Lightroom CC with limited functionality and will have to deal with the other issues of duplicates and conflicts from having the originals in Lightroom Classic and a mobile collection with the same files created in CC. UGGHHHH

[LeoFoss]

Same problem; same result.

I've had to switch to Lightroom CC from Lightroom Classic as they've engineered Lightroom Classic into an unusable app.

You would think that a company of the size of Adobe, with their enormous software expertise, would not release a product that hangs a computer by not releasing memory.  This is a very basic issue unworthy of Adobe. Leo

[jorgem89133285]

yes is incredible, the memory is taken but not released, the last oportunity yhay I can use LR CC Classicc was el Oct 14, 1 previous day of last update,

[harlanh20529054]

I decided to delete all of the synced data and start over.  So far that seems to work.

Lucky for me I only use the mobile apps for my own personal use to edit and rate pictures.  I do not share them with anyone there.  So starting over was better than spending any more of the many many hours I have already spent trying to resolve this issue.

Thanks.

[Anastasiy-Safari]

Resetting Sync Data and Optimizing Catalog didn't help me. It did help for the first time but after I launched Lightroom CC Classic again, after a few launches the problem is there again.

[harlanh20529054]

Correct.  It didn't help me either. Every time I restarted the application the problem would come back.

So I DELETED All Synced Data.  Which deletes everything uploaded to the Creative Cloud and started over.

[jorgem89133285]

hi

your system and LR CC Classic are working, with delete sync data and resync all again?

thx

[harlanh20529054]

Yes.  I only resynced my most current collection because that is the one I am working on.  I will sync more soon.  But the issues are gone for now at least.

BUT - this deletes all pictures and albums from the cloud library.  So if you use that to share albums etc. you will lose all of that.  For me that was not a concern as I use other sharing services.   I only use this for my own workflow to ease the review and editing process.

[jorgem89133285]

I  made a test in my new computer, I created a new Catalogue, with the sync in OFF, I added only 130 pictures inside the new catalogue, but I activated the option "Address Lookup" and LR CC Classic used 8GB RAM.

For me the problems started with last edition of LR CC Classic. I updated the Adobe software  with Creative Cloud App.

My info

Lightroom Classic version: 8.0 [ 1193777 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.17134

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3,1 GHz

Built-in memory: 16225,2 MB

Real memory available to Lightroom: 16225,2 MB

Real memory used by Lightroom: 8096,2 MB (49,8%)

Virtual memory used by Lightroom: 8490,2 MB

GDI objects count: 837

USER objects count: 1930

Process handles count: 2491

Memory cache size: 7,7MB

Internal Camera Raw revision: 61

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 13MB / 8112MB (0%)

Camera Raw real memory: 14MB / 16225MB (0%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

DirectX: Intel(R) UHD Graphics 630 (23.20.16.4944)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

Library Path: D:\Jorge24Oct18\Jorge24Oct18.lrcat

Settings Folder: C:\Users\Jorge\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Nikon Tether Plugin

Config.lua flags:

DigestManager.dontCalculateDigest = true

Adapter #1: Vendor : 8086

Device : 3e92

Subsystem : 86941043

Revision : 0

Video Memory : 128

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Altavoces (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: 12.1x4

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) UHD Graphics 630

GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 23.20.16.4944

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.5.0 - Build 23.20.16.4944

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

Only 130 pics

[aristotelisd67259155]

Hi,

Can you please let me know how did you "delete all synced data and then restart over"

Thanks in advance.

Aristotelis

Sent from iCloud

[harlanh20529054]

Go to Preferences>>Lightroom Sync tab.  Click the "Delete All Synced Data" button.  It will take you to your online account to confirm. 

Although everything local is preserved it will delete everything synced to online or not synced back to local.

[aristotelisd67259155]

Thanks very much appreciated.

I will try it to see if my problems is solved.

Aristotelis

Sent from iCloud

[jorgem89133285]

last news

I'm recovering the original pics from LR CC, and I created new Catalogue in LR CC Classic, I disabled the GPU aceleration in LR CC and LR CC Classic, Now I can import the pictures in my new Catalogue, I can reveal the raw photos, the memory is normal and the CPU same situation. The search of location and detection of face was activated and now are working fine

Pending: recovery all pictures from LR CC and remove them all from LR CC, the last, when LR CC catalogue will empty, I will activate the sync with LR CC classic.

I'm Using the last version 8

[bigornow]

Hi,

I've exactly the same issue here : all memory is taken and no syncing possible at all !