Lightroom V11.5 on Windows 10 frequently crashes or does not react

New Here ,
Sep 15, 2022 Sep 15, 2022

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Version Lightroom Classic V11.5 (recently updated)

Operating system Windows 10 

Graphic card Nvidia GT1030

 

Lightroom Classic frequently crashes or doesn't react

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Go to the Nvidia website and make sure you have the latest GPU driver on your system.

If there is a "Studio" driver use that in preference to "Gaming"

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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LEGEND ,
Sep 15, 2022 Sep 15, 2022

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs

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New Here ,
Sep 16, 2022 Sep 16, 2022

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???Lightroom Classic-versie: 11.5 [ 202208080927-8a575c91 ]

Licentie: Creative Cloud

Taalinstelling: nl

Besturingssysteem: Windows 10 - Home Premium Edition

Versie: 10.0.19043

Toepassingsarchitectuur: x64

Systeemarchitectuur: x64

Aantal logische processors: 8

Processorsnelheid: 3,6GHz

SQLite-versie: 3.36.0

Ingebouwd geheugen: 32727,6 MB

Beschikbaar fysiek geheugen voor Lightroom: 32727,6 MB

Fysiek geheugen gebruikt door Lightroom: 1452,6 MB (4,4%)

Virtueel geheugen gebruikt door Lightroom: 1539,2 MB

Aantal GDI-objecten: 764

Aantal gebruikersobjecten: 2084

Aantal proceshandelingen: 2401

Cachegeheugengrootte: 178,2MB

Interne Camera Raw-versie: 14.5 [ 1177 ]

Maximumaantal door Camera Raw gebruikte threads: 5

Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2

Virtueel geheugen Camera Raw: 220MB / 16363MB (1%)

Fysiek geheugen Camera Raw: 221MB / 32727MB (0%)

Dpi-instelling systeem: 96 dpi

Bureaubladcompositie ingeschakeld: Ja

Schermen: 1) 1920x1080

Invoertypen: Multi-aanraking: Nee, Ge??ntegreerde aanraking: Nee, Ge??ntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Ja, Toetsenbord: Nee



GPU-info:

DirectX: NVIDIA GeForce GT 1030 (30.0.15.1215)



Beginstatus: 4

Gebruikersvoorkeur: 1



Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic

Bibliotheekpad: D:\Profiel\Gebruiker\Pictures\Lightroom\Lightroom Catalog-3-2-v10-v11.lrcat

Map Instellingen: C:\Users\Gebruiker\AppData\Roaming\Adobe\Lightroom



Ge??nstalleerde plug-ins:

1) AdobeStock

2) Facebook

3) Flickr

4) HDR Efex Pro 2

5) Helicon Focus Export

6) Tetheringplug-in voor Nikon

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

If that doesn't work, indeed, look into disabling GPU in preferences.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Sep 16, 2022 Sep 16, 2022

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GPU-info:

DirectX: NVIDIA GeForce GT 1030 (30.0.15.1215)

So GPU driver version 512.15 (released 03/22/2022)

At NVIDIA v516.94 is current (released 09/08/2022) 

You might try updating your GPU driver, see if that helps.

 

 

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LEGEND ,
Sep 16, 2022 Sep 16, 2022

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Besturingssysteem: Windows 10 - Home Premium Edition

Versie: 10.0.19043

 

Winsows 10, build 19043

So actualy v21H1

Any reason you have not updated to v21H2? That would be build 19044, from the November 2021 update. 

 

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LEGEND ,
Sep 16, 2022 Sep 16, 2022

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Schermen: 1) 1920x1080

As you are not using 4K and beyond, the preferences option to use graphics processor might be of little or no help.

GPU-info:

DirectX: NVIDIA GeForce GT 1030 (30.0.15.1215)

And that GPU is very old, release date 05/17/2017. That is old enough that turning graphics processor on could actually hurt performance in LrC.

 

Does the preference setting state this GPU is supported? Set to automatic? Or forced?

 

If on, try off

 

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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Optimizing the catalog tells Lightroom to examine the data structure of the catalog and make sure that it is both correct and succinct.

It’s unlikely that your catalog is what’s causing the crashes, but if it is, this should take care of it. It will also ensure that your catalog continues to operate smoothly once you get Lightroom up and running again.

To optimize the catalog, go to the File menu > Optimize Catalog and give it a moment to do its thing.

Once it’s completed reboot Lightroom and see if the crashing continues.

 

Regards,
J Wick

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New Here ,
Sep 24, 2022 Sep 24, 2022

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LATEST

Update of Nvidia GPU driver and most recent Windows update solved the problem for the moment.

Thanks for all good advice.

Regards,

Piet

 

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