Updated LRC to 11.3.1 today, and now will not open or read catalogues, just stalls and freezes everytime. Tried rolling back to previous version and now it does the same.
As a first step, try resetting LR's preferences:
(You may need to use the manual method.)
LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.
Thanks for the info, tried your suggested fix but without result.
Tried contacting adobe support to get assistance via the contact us on the adobe page but doesn't redirect or forward me through
To verify, rolling back to 11.2 or 11.1 fix the problem?
First of all, be sure your catalog(s) are doubly backed up even though this procedure should not affect them.
Try using the Adobe CC Cleaner to completely clean the Adobe apps off your computer then reinstall from scratch.
@RICKG-TerritoryImage Are you saying you haven't tried a different catalog to cure the hang/freeze?
Check in the LrC catalog folder for a .lock file. If that is present, delete it and it ONLY. If it's present, it will keep LrC from running, but is not the cause of hang/crash.
From your initial description, I still recommend running the Adobe CC Cleaner program and reinstall everything from scratch. You may still have a .lock file to remove, so check for that.
one way to start LrC with a different catalog is to double click on the .lrcat file you want LrC to start up with. Be sure any .lock file has been deleted.
More evidence you need to run CC Cleaner 🙂
tried this, still does not stop the freeze and no response from LrC
Could you please share the catalog (just the .lrcat file) with us? I have shared a OneDrive folder with you via email.
Also, could you share share your OS details?
So far, we don't know anything about your system. Please provide the following: