Lightroom will not open after 11.3.1 update

New Here ,
May 15, 2022 May 15, 2022

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Updated LRC to 11.3.1 today, and now will not open or read catalogues, just stalls and freezes everytime. Tried rolling back to previous version and now it does the same.

 

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LEGEND ,
May 15, 2022 May 15, 2022

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As a first step, try resetting LR's preferences:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

 

(You may need to use the manual method.)


LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

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New Here ,
May 15, 2022 May 15, 2022

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Thanks for the info, tried your suggested fix but without result.

 

Tried contacting adobe support to get assistance via the contact us on the adobe page but doesn't redirect or forward me through

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LEGEND ,
May 15, 2022 May 15, 2022

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To verify, rolling back to 11.2 or 11.1 fix the problem?

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New Here ,
May 15, 2022 May 15, 2022

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no, tried both

Regards,

Rick Gosper
P: 0404656270
E: rick@territoryimage.com.au

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Advisor ,
May 15, 2022 May 15, 2022

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First of all, be sure your catalog(s) are doubly backed up even though this procedure should not affect them.

Try using the Adobe CC Cleaner to completely clean the Adobe apps off your computer then reinstall from scratch.

Kenneth Seals

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New Here ,
May 15, 2022 May 15, 2022

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My concernnis before it applied the update is has bot backed up catalogue before the update and now it won't allow me doanything in lightroom. adjust stalls with the program not responding window.

I know where my catalogues are stored on my PC so hopefully I can just manually back up the last version from a week ago before trying the suggested solution

Regards,

Rick Gosper
P: 0404656270
E: rick@territoryimage.com.au

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Advisor ,
May 15, 2022 May 15, 2022

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@RICKG-TerritoryImage  Are you saying you haven't tried a different catalog to cure the hang/freeze?

Check in the LrC catalog folder for a .lock file. If that is present, delete it and it ONLY. If it's present, it will keep LrC from running, but is not the cause of hang/crash.

From your initial description, I still recommend running the Adobe CC Cleaner program and reinstall everything from scratch. You may still have a .lock file to remove, so check for that.

Kenneth Seals

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New Here ,
May 15, 2022 May 15, 2022

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OK will try that option and provide a reply. Not sure why but this time LrC won't even let me choose a different catalogue to read even after rollback, a preferences reset etc. Just stays held up

I've been a LrC user since 1st released and can normally troubleshoot my issues and self sort.

Regards,

Rick G

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Advisor ,
May 15, 2022 May 15, 2022

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one way to start LrC with a different catalog is to double click on the .lrcat file you want LrC to start up with. Be sure any .lock file has been deleted.

Kenneth Seals

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New Here ,
May 15, 2022 May 15, 2022

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yeas thank you, i know this, but it still won't get past loading..

Regards,

Rick G

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Advisor ,
May 15, 2022 May 15, 2022

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More evidence you need to run CC Cleaner 🙂

Kenneth Seals

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New Here ,
May 16, 2022 May 16, 2022

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tried this, still does not stop the freeze and no response from LrC

 

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Adobe Employee ,
May 16, 2022 May 16, 2022

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@RICKG-TerritoryImage 

Could you please share the catalog (just the .lrcat file) with us? I have shared a OneDrive folder with you via email. 

Also, could you share share your OS details?


Smit | Lightroom Classic Team

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Advisor ,
May 16, 2022 May 16, 2022

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LATEST

So far, we don't know anything about your system. Please provide the following:

LRC Community guidelines,jpg.JPG

Kenneth Seals

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