Lightroom will not open

[Sprynda]

good morning,

I just upgraded to the newset version of Lightroom CC yesterday.

I just tried opening Lightroom CC just now and the program crashes.  It will not open.

i get the following message.

I have rebooted my mac

not sure what to do next

thanks

sam

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

[Sprynda]

<removed for privacy>

that is my only eamil

[Rikk Flohr: Photography]

The next time you receive a crash report dialog, enter your email address and before you send, screenshot the dialog and post it here please.

Thanks!

[Sprynda]

i just did it again and there is spot to enetr a email for the report.  i just click OK

[Sprynda]

hello,  i was just online with tech support.  we had to revert to the last version of lightroom.  Each Time we updated to the new one, the programed crashes.  the tech told me to wait for the next update.

[Rikk Flohr: Photography]

No report. Can you screenshot it and post it here?

[Sprynda]

i sent a picture on my original post

[Sprynda]

[Sprynda]

i tyied again today.  still crashes.  i have to revert back to previous version.

[Rikk Flohr: Photography]

This is an Apple Crash Dialog - not the Adobe dialog. That explains why we don't see it on our end.

[Sprynda]

ok  what can i do next?