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Ligthroom 10.2 (iOS 11.2) map is offline

New Here ,
Apr 09, 2021 Apr 09, 2021

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I have purchased lightroom Classic 10.2 for Mac (iOS 11.2 Big Sur) and everything works very well, however the map section isn't functional. The lightroom Classic software s up to date, but I receive the message 'map is offline' without any option to fix it. Are there any thoughts or links, which I have missed?

Command help > System info:

Lightroom Classic version: 10.2 [ 202103041821-226a1211 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 10
Version: 10.16.0 [20D91]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.3 GHz
SqLite Version: 3.34.0
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,020.2 MB (6.2%)
Virtual memory used by Lightroom: 6,952.6 MB
Memory cache size: 63.9MB
Internal Camera Raw version: 13.2 [ 738 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 397MB / 8191MB (4%)
Camera Raw real memory: 399MB / 16384MB (2%)
Displays: 1) 2880x1800

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Graphics 550

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Bug, FAQ, Feature request, How to, Mac, Make It, Problem or error

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LEGEND ,
Apr 10, 2021 Apr 10, 2021

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Could be a problem on the Google map servers. I am not having this problem at this time.

 

Also, try rebooting your computer.

 

Also, try resetting your preferences.

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Unfortunately both options computer reboot and resetting the preferences did not change anything. The map is still offline with a loading symbol! 😞


> On 10 Apr 2021, at 14:10, Adobe Support Community Mailer wrote:
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> Adobe Support Community
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> Hi sebfel.ksa@gmail.com ,
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> dj_paige just posted in a community you follow.
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> Apr 09, 2021 10:38 PM in Lightroom Classic
> Re: Ligthroom 10.2 (iOS 11.2) map is offline
>
> Could be a problem on the Google map servers. I am not having this problem at this time.
>
>
> Also, try rebooting your computer.
>
>
> Also, try resetting your preferences.>
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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Which country are you in? The maps sometimes don't work due to some countries having a firewall that blocks the google map API. I believe Turkey, China, Egypt and others fall under this. Even if you're not in a country like that, your firewall might be blocking.

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