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Lost photos after synch

Explorer ,
Apr 16, 2023 Apr 16, 2023

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I decided to test what would happen if I synched a photo, so I selected a photo and hit the button. It started to synch ALL my photos. I quickly stopped the process, but now when I try to work in Develop on some of the photos, it says they are unavailable. What do I do

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correct answers 1 Correct answer

Community Expert , Apr 16, 2023 Apr 16, 2023

@Huntley27609156rm9s 

 

I've moved your post from Using the Community (for questions about the forums) to Lightroom Classic for you.

 

Jane

 

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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@Huntley27609156rm9s 

 

Which Adobe application were you working in?

 

Jane

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Explorer ,
Apr 16, 2023 Apr 16, 2023

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Lightroom Classic

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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@Huntley27609156rm9s 

 

I've moved your post from Using the Community (for questions about the forums) to Lightroom Classic for you.

 

Jane

 

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Explorer ,
Apr 16, 2023 Apr 16, 2023

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Thanks!

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Explorer ,
Apr 16, 2023 Apr 16, 2023

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I decided to try to understand what would happen if I synched a photo. So I highlighted a photo I didn't care about, and hit the synch button. Lightroom Classic started to synch all my photos. So I hit the stop button. Now there are a number of photos in my catalogs that won't open in the Develop mode. What did I do wrong, and how can I undo it?

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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Which "Sync" process did you try?

1)  Sync Develop adjustments from one image to another?

2)  Sync(hronize) a Folder of images?

3)  Mark a Collection of photos to Sync to the Cloud?

4) Clicked on the Cloud icon to [Sync] with the Lightroom Ecosystem (Cloud)?

 

Did you have more than one image highlighted?  There can be one 'Most selected' (Brightest border) image, and multiple 'Less selected' (Less bright border).

 

What do you see when photos "won't open in the Develop mode."? Any error messages?

Are you photos in Grid View marked with an asterisk [ ! ] on their thumbnail borders?

And which [Stop] button did you Click?

Copy & Insert a Photo (screen-clip) of the report you see from MENU: Help > System Info...

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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Explorer ,
Apr 17, 2023 Apr 17, 2023

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I thought I highlighted just one image, by clearing all the boxes, and just clicked on one image. I then clicked on the button in the lower right corner marked synch. I thought what the heck, if it messes things up, it would only be to one image.

When I click on the images that I can't work with, I see "The file could not be opened." One change since yesterday, I can now see the image, but  all the develop menus on the right of the screen are greyed out.

The thumbnails do not have an asterisk or an exclamation point, but every single image in all the collections are labeled "test synch"

There were two buttons in the bottom of the box that came up when the synch came up. I don't remember what it said, but it was supposed to halt /everything, I thought.

Here's what I got when I copied of the report:

Lightroom Classic version: 12.2.1 [ 202303011008-5bfbce17 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 1.7GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 11624.9 MB
Dedicated GPU memory used by Lightroom: 1796.2MB / 495.5MB (362%)
Real memory available to Lightroom: 11624.9 MB
Real memory used by Lightroom: 3652.5 MB (31.4%)
Virtual memory used by Lightroom: 5239.0 MB
GDI objects count: 806
USER objects count: 2539
Process handles count: 2536
Memory cache size: 794.4MB
Internal Camera Raw version: 15.2 [ 1381 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 900MB / 5812MB (15%)
Camera Raw real memory: -90MB / 11624MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon(TM) Graphics (31.0.12044.3)
Init State: GPU for Image Processing supported by default with custom
export support
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\MrChu\OneDrive\Pictures\Lightroom\Lightroom Catalog
2022\Lightroom Catalog 2022.lrcat
Settings Folder: C:\Users\MrChu\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 164c
Subsystem : 8924103c
Revision : c1
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName:
$$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default -
Speaker (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware
preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.44.221025
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax
GL_EXT_blend_subtract GL_EXT_texture_object GL_EXT_vertex_array
GL_EXT_compiled_vertex_array GL_EXT_texture3D GL_EXT_bgra
GL_EXT_draw_range_elements GL_EXT_point_parameters
GL_EXT_texture_edge_clamp GL_ARB_multitexture GL_ARB_multisample
GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix
GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays
GL_EXT_secondary_color GL_EXT_texture_env_add
GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod
GL_EXT_texture_lod_bias GL_NV_blend_square WGL_EXT_swap_control
GL_ARB_point_parameters GL_ARB_texture_border_clamp
GL_ARB_texture_compression GL_EXT_texture_compression_s3tc
GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow
GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3
GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program
GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3
GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texture_rectangle
GL_NV_primitive_restart GL_S3_s3tc GL_ARB_fragment_program_shadow
GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite
GL_ARB_shader_objects GL_ARB_shading_language_100
GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object
GL_ARB_vertex_shader GL_EXT_blend_equation_separate
GL_EXT_depth_bounds_test GL_ARB_color_buffer_float GL_ARB_draw_buffers
GL_ARB_half_float_pixel GL_ARB_pixel_buffer_object GL_ARB_texture_float
GL_ARB_texture_rectangle GL_EXT_framebuffer_object
GL_EXT_pixel_buffer_object GL_OES_draw_texture GL_EXT_framebuffer_blit
GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil
GL_EXT_texture_format_BGRA8888 GL_ATI_separate_stencil
GL_ATI_shader_texture_lod GL_EXT_draw_buffers2 GL_EXT_framebuffer_sRGB
GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4
GL_EXT_texture_array GL_EXT_texture_buffer_object
GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc
GL_EXT_texture_integer GL_EXT_transform_feedback GL_NV_depth_buffer_float
GL_OES_EGL_image GL_EXT_provoking_vertex GL_EXT_texture_sRGB
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GL_ARB_compatibility GL_ARB_copy_buffer GL_ARB_depth_clamp
GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex
GL_ARB_fragment_coord_conventions GL_ARB_sample_shading
GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_sync
GL_ARB_texture_cube_map_array GL_ARB_texture_gather
GL_ARB_texture_multisample GL_ARB_texture_multisample_no_array
GL_ARB_uniform_buffer_object GL_ATI_meminfo GL_EXT_texture_storage
GL_NV_copy_image GL_NV_texture_barrier GL_AMD_blend_minmax_factor
GL_AMD_depth_clamp_separate GL_AMD_sample_positions
GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended
GL_ARB_debug_output GL_ARB_draw_indirect GL_ARB_explicit_attrib_location
GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64
GL_ARB_occlusion_query2 GL_ARB_robustness GL_ARB_sampler_objects
GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding
GL_ARB_shader_precision GL_ARB_shader_stencil_export
GL_ARB_shader_subroutine GL_ARB_tessellation_shader
GL_ARB_texture_compression_bptc GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2
GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array
GL_EXT_shader_image_load_store GL_EXT_texture_sRGB_decode
GL_AMD_bus_addressable_memory GL_AMD_pinned_memory
GL_ARB_conservative_depth GL_ARB_internalformat_query
GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store
GL_ARB_shading_language_420pack GL_ARB_texture_storage
GL_ARB_transform_feedback_instanced GL_EXT_color_buffer_half_float
GL_EXT_debug_label GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility
GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader
GL_ARB_copy_image GL_ARB_explicit_uniform_location
GL_ARB_fragment_layer_viewport GL_ARB_framebuffer_no_attachments
GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata
GL_ARB_multi_draw_indirect GL_ARB_program_interface_query
GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object
GL_ARB_stencil_texturing GL_ARB_texture_buffer_range
GL_ARB_texture_storage_multisample GL_ARB_texture_view
GL_ARB_vertex_attrib_binding GL_EXT_copy_buffer GL_KHR_debug
GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int64
GL_ARB_bindless_texture GL_ARB_buffer_storage GL_ARB_clear_texture
GL_ARB_enhanced_layouts GL_ARB_indirect_parameters GL_ARB_multi_bind
GL_ARB_query_buffer_object GL_ARB_shader_draw_parameters
GL_ARB_shader_group_vote GL_ARB_sparse_texture GL_ARB_texture_stencil8
GL_EXT_copy_image GL_EXT_draw_buffers_indexed GL_EXT_geometry_point_size
GL_EXT_gpu_shader5 GL_EXT_sRGB_write_control GL_EXT_shader_integer_mix
GL_EXT_shader_io_blocks GL_EXT_tessellation_point_size
GL_EXT_tessellation_shader GL_EXT_texture_border_clamp
GL_EXT_texture_buffer GL_EXT_timer_query GL_KHR_blend_equation_advanced
GL_KHR_blend_equation_advanced_coherent GL_NV_shader_atomic_int64
GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance
GL_ARB_derivative_control GL_ARB_direct_state_access
GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query
GL_ARB_shader_texture_image_samples GL_ARB_sparse_buffer
GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query
GL_EXT_polygon_offset_clamp GL_EXT_render_snorm
GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_OVR_multiview
GL_ARB_gpu_shader_int64 GL_ARB_parallel_shader_compile GL_ARB_shader_ballot
GL_ARB_shader_clock GL_ARB_shader_viewport_layer_array
GL_ARB_texture_filter_minmax GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8
GL_KHR_no_error GL_OVR_multiview2
GL_OVR_multiview_multisampled_render_to_texture GL_ARB_gl_spirv
GL_EXT_clip_cull_distance GL_EXT_memory_object GL_EXT_memory_object_win32
GL_EXT_semaphore GL_EXT_semaphore_win32 GL_AMD_gpu_shader_int16
GL_ARB_polygon_offset_clamp GL_ARB_texture_filter_anisotropic
GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile
GL_EXT_nonuniform_qualifier

Thanks for your help!

-Huntley

 

 

 

PII removed as per forum guidelines

 

 

 

 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Trying to interpret your reply.

I do think you are now possibly talking about syncing develop settings from one photo to another selected photo (one or more). Then you go and mention 'Collection sync'.!!!

 

"I thought I highlighted just one image, by clearing all the boxes, and just clicked on one image."

If only one image on the filmstrip was highlighted then you should not see the [Sync] button! It only appears when you have multiple filmstrip photos selected. So you must have had multiple images selected. ( [Ctrl+D] is useful to be sure ALL photos are un-selected.)

 

"I then clicked on the button in the lower right corner marked synch. I thought what the heck, if it messes things up, it would only be to one image."

It presents you with a dialog where you can select the adjustments you want to sync to the other selected photos. And nothing then happens until you click [Synchronize]. It doesn't mess up- your actions might!. 

2023-04-18 08_26_01-Lightroom Catalog-v12 - Adobe Photoshop Lightroom Classic - Develop.jpg

"When I click on the images that I can't work with, I see "The file could not be opened." One change since yesterday, I can now see the image, but all the develop menus on the right of the screen are greyed out."

Post a screen-clip of this error message and these  images that "could  not be opened"- I do not understand "greyed out".

 

"The thumbnails do not have an asterisk or an exclamation point, but every single image in all the collections are labeled "test synch""

I have never seen "test synch"- post a screen-clip this.  Collections marked to sync has nothing to do with syncing Develop adjustments from one image to others in the library. Again I ask - Which "sync" process are you really confused about?

 

"There were two buttons in the bottom of the box that came up when the synch came up. I don't remember what it said, but it was supposed to halt /everything, I thought"

The dialog for Develop adjustments Sync does show- [Synchronize] will apply the settings of the 'Most Selected' image to ALL the 'Less Selected' images. [Cancel] will simply exit the Adjustment Sync process.

2023-04-18 08_36_25-Lightroom Catalog-v12 - Adobe Photoshop Lightroom Classic - Develop.jpg

 

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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Explorer ,
Apr 17, 2023 Apr 17, 2023

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quote

Trying to interpret your reply.

I do think you are now possibly talking about syncing develop settings from one photo to another selected photo (one or more). Then you go and mention 'Collection sync'.!!!

 

"I thought I highlighted just one image, by clearing all the boxes, and just clicked on one image."

If only one image on the filmstrip was highlighted then you should not see the [Sync] button! It only appears when you have multiple filmstrip photos selected. So you must have had multiple images selected. ( [Ctrl+D] is useful to be sure ALL photos are un-selected.)

 

"I then clicked on the button in the lower right corner marked synch. I thought what the heck, if it messes things up, it would only be to one image."

It presents you with a dialog where you can select the adjustments you want to sync to the other selected photos. And nothing then happens until you click [Synchronize]. It doesn't mess up- your actions might!. 

2023-04-18 08_26_01-Lightroom Catalog-v12 - Adobe Photoshop Lightroom Classic - Develop.jpg

 

I did not see this dialogue box come up when I pressed that synch button.

 

"When I click on the images that I can't work with, I see "The file could not be opened." One change since yesterday, I can now see the image, but all the develop menus on the right of the screen are greyed out."

Post a screen-clip of this error message and these  images that "could  not be opened"- I do not understand "greyed out".

Screenshot 2023-04-17 162507.png

"The thumbnails do not have an asterisk or an exclamation point, but every single image in all the collections are labeled "test synch""

I have never seen "test synch"- post a screen-clip this.  Collections marked to sync has nothing to do with syncing Develop adjustments from one image to others in the library. Again I ask - Which "sync" process are you really confused about?

Screenshot 2023-04-17 163033.png

"There were two buttons in the bottom of the box that came up when the synch came up. I don't remember what it said, but it was supposed to halt /everything, I thought"

The dialog for Develop adjustments Sync does show- [Synchronize] will apply the settings of the 'Most Selected' image to ALL the 'Less Selected' images. [Cancel] will simply exit the Adjustment Sync process.

2023-04-18 08_36_25-Lightroom Catalog-v12 - Adobe Photoshop Lightroom Classic - Develop.jpg

 

 


By @Rob_Cullen



 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Thanks for clips.

2023-04-18 11_03_38-Solved_ Re_ Lost photos after synch - Adobe Support Community - 13729744 — Mozil.jpg

As your thumbnail preview does not show the 'Missing' icon [!] the message might indicate the file is corrupt in some way. Can you view the photo with File Explorer, or open in another editing app?

If an image is determined to be 'Missing'  it will show the [!], (or a folder missing [?] ), and the Develop module would show- "...Not to be Found" as in my example-

2023-04-18 10_53_53-Roberts Catalog-v12 - Adobe Photoshop Lightroom Classic - Develop.jpg

I do not see you Folder panel or Filmstrip in your screen-clip that might offer more clues.

 

The "Test Synch" is file metadata shown on the thumbnail border when you have the thumbnail in Compact view. It has noting to do with the Develop adjustment sync process that I can determine.

It could be from any of the metadata available for the image (Folder, Filename, Rating, Capture Date....etc.)

Press [Ctrl + J] in Grid view to see your options, and what is set in the [Top Label] field-

2023-04-18 11_02_53-Library View Options.jpg

Mine is set to Folder-

Rob_Cullen_0-1681780666011.png

 

I think you might need some basic tutorials on the working of Lr-Classic to fully understand its functions.

Julieanne Kost. Lightroom tutorials.

Or start with the free eBook from the Lightroom Queen- https://www.lightroomqueen.com/

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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Explorer ,
Apr 18, 2023 Apr 18, 2023

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Thanks for clips.

2023-04-18 11_03_38-Solved_ Re_ Lost photos after synch - Adobe Support Community - 13729744 — Mozil.jpg

As your thumbnail preview does not show the 'Missing' icon [!] the message might indicate the file is corrupt in some way.

 

Here's another clip:

 

Screenshot 2023-04-18 092252.png

 

Can you view the photo with File Explorer, or open in another editing app?

 

I can open the files from Explorer, in the photo viewing application. Now there's a clue as to what's happening. I have my pictures folder backed up on OneDrive. Once I've double clicked on an image, it downloads it from OneDrive and opens it up in the Picture Viewer. I don't know why it's not resident in the folder before that. Once it's been downloaded into the folder, I can open it in the Develop mode in Lightroom Classic. 

 

If an image is determined to be 'Missing'  it will show the [!], (or a folder missing [?] ), and the Develop module would show- "...Not to be Found" as in my example-

2023-04-18 10_53_53-Roberts Catalog-v12 - Adobe Photoshop Lightroom Classic - Develop.jpg

I do not see you Folder panel or Filmstrip in your screen-clip that might offer more clues.

 

The "Test Synch" is file metadata shown on the thumbnail border when you have the thumbnail in Compact view. It has noting to do with the Develop adjustment sync process that I can determine.

It could be from any of the metadata available for the image (Folder, Filename, Rating, Capture Date....etc.)

Press [Ctrl + J] in Grid view to see your options, and what is set in the [Top Label] field-

2023-04-18 11_02_53-Library View Options.jpg

Mine is set to Folder-

Rob_Cullen_0-1681780666011.png

 

I think you might need some basic tutorials on the working of Lr-Classic to fully understand its functions.

 

I've been reading tutorials and watching Youtube tutorials for six months. I bought the Scott Kelby book, and finished that up. The more I work on this problem, the more befuddled I get. I'll check out your suggested reading to see if I can avoid future problems, but I'd like to actually figure out what happened. I uploaded the file from the help menu that was suggested to me, but didn't get any comment on that.

Julieanne Kost. Lightroom tutorials.

Or start with the free eBook from the Lightroom Queen- https://www.lightroomqueen.com/

 


By @Rob_Cullen

 

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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OneDrive is your problem!

"I have my pictures folder backed up on OneDrive. Once I've double clicked on an image, it downloads it from OneDrive and opens it up in the Picture Viewer. I don't know why it's not resident in the folder before that. Once it's been downloaded into the folder, I can open it in the Develop mode in Lightroom Classic. "

LrC must have access to the photo files on a local hard-drive- permanently! - not just be downloaded on request.

You can use OneDrive to backup the files, but there must remain a local full version of the files for LrC to access.

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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