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My profile has not saved any work I have done since October 2020, Lightroom asks me to back up data once a week and I do but after a reset all photos and edits between 18 October 2020 and 24 October 2021 has gone from my profile.
I have noticed that I the adobe creative cloud is not opening correctly and displaying the error of "it is taking longer than normal" and asking me if i wish to repair or reinstall I have tried both and neither fix the issue, I also am getting a message just about every 2nd day to install the same update for photoshop that I have just installed (curently v23.1)
Please help as I dont want to keep working if my edits are not going to be saved.
Owen
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Hi there,
We're sorry about the trouble with Lightroom. Would you mind sharing the version of Lightroom you're on? Have you checked the Backup folders? Go to Edit > Catalog Settings, Click the Metadata tab and check the box that says Automatically write changes into XMP. Then click OK.
For the Creative Cloud, please try the below mentioned steps:-
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Unable to delete??? rename it to Adobe Creative Cloud-old.
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Let us know if that helps.
Regards,
Tarun
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... but after a reset ...
What do you mean by "reset"?