Lost photos from my history, appears to be a sync issue

New Here ,
Jan 18, 2022 Jan 18, 2022

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My profile has not saved any work I have done since October 2020, Lightroom asks me to back up data once a week and I do but after a reset all photos and edits between  18 October 2020 and 24 October 2021 has gone from my profile.

 

I have noticed that I the adobe creative cloud is not opening correctly and displaying the error of "it is taking longer than normal" and asking me if i wish to repair or reinstall I have tried both and neither fix the issue, I also am getting a message just about every 2nd day to install the same update for photoshop that I have just installed (curently v23.1)

 

Please help as I dont want to keep working if my edits are not going to be saved.

 

Owen

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi there,

 

We're sorry about the trouble with Lightroom. Would you mind sharing the version of Lightroom you're on? Have you checked the Backup folders? Go to Edit > Catalog Settings, Click the Metadata tab and check the box that says Automatically write changes into XMP. Then click OK.

TarunSaini_0-1642624518547.png

 

 

For the Creative Cloud, please try the below mentioned steps:-

  1.  Uninstall Creative Cloud Desktop Application using the Creative Cloud Cleanner Tool. Here is the link: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
  2.  Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

  3.  Navigate to C:\Program Files (x86)\Adobe.

    Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

    Unable to delete??? rename it to Adobe Creative Cloud-old.

  4.  Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window. Type in appdata and hit 'Enter' key.

    Then navigate to Local>Adobe.

    Open Adobe folder and delete folders named AAMUpdater and OOBE.

  5. Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features.list.
  6. Install Creative Cloud Desktop Application and check if that helps. Here is the link: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Let us know if that helps.

 

Regards,

Tarun

 

 

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LEGEND ,
Jan 19, 2022 Jan 19, 2022

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... but after a reset ...

 

What do you mean by "reset"?

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