LR 10.4 locking up whole Windows system!

[Dave Rye]

LR C 10.4 has gotten to where when it locks up when generating Merged photos or that sort of thing sometimes now it even stops the keyboard for getting any response (Such as Ctrl-Alt-DEL!) or responding to my mouse moving.  I can't use the Alt-TAB key combo to switch to any other running program (Such as Task-Manager which MIGHT allow me to at least shut LR down). This keeps me from safely shutting down my system and saving all intact work.  I am left with no choice but after several hours just having to start holding the power button down for a few seconds and then reboot the Win 10 system up again.  Here is a view of the screen showing what I am talking about.  I am getting tired of "renting" software such as this once a month.

 

[johnrellis]

Please do the menu command Help > System Info and copy/paste here the top lines up through "Installed Plugins". That will tell us the relevant system specs.

[Dave Rye]

    OK, here is the requested log info. Thanks for the quick response.
Dave

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.4GHz
SqLite Version: 3.34.0
Built-in memory: 12235.6 MB
Real memory available to Lightroom: 12235.6 MB
Real memory used by Lightroom: 1831.8 MB (14.9%)
Virtual memory used by Lightroom: 5502.5 MB
GDI objects count: 898
USER objects count: 2535
Process handles count: 2891
Memory cache size: 3.2MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 1566MB / 6117MB (25%)
Camera Raw real memory: 1567MB / 12235MB (12%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GT 710 (27.21.14.5671)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Documents\Adobe\PhotoDaves\PhotoDaves-2-v10.lrcat
Settings Folder: C:\Users\David\AppData\Roaming\Adobe\Lightroom

[johnrellis]

Your symptoms sound like LR is using up all of memory -- operating systems often don't handle that very gracefully.

Adobe says the minimum required memory is 8 GB, "recommended" is 16 GB.  Your 12 GB is pushing it, I think.

After rebooting, will the computer lock up if you immediately do a merge, or do you have to use LR for a number of hours before it locks up?