Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


LR 5 error

New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Hi I am using LR5 and today which i open LR i get a message as - LR encountered an error when reading from its preview cache and needs to quit

So having done that no better on next start up of LR5, so on website it suggests deleting preview file, which i have done, but again no better and still cant open LR5 - so help please someone as i am in need of advice, i am also not great on computers so basic laymans terms please

TOPICS
Windows

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Answered many times: do a search for the exact error message

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Hi - thanks for your reply, i have goggled it and itsays delete preview files, which i have done, but still not working

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Perhaps you deleted the wrong previews; show us a screen capture of your operating system showing the folder that contains your catalog file.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

LATEST
so on website it suggests deleting preview file

Do you actually mean File? As opposed to Folder? (ref 1) tells you to remove the Library Previews Folder.

 

(ref 1) : Adobe | Lightroom error on preview cache or displays gray thumbnails

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines