LR Classic 11.3 - library & presets missing, file could not be found, .ARW not recognized

New Here ,
Apr 14, 2022 Apr 14, 2022

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Made the mistake of updating to macOS Monterey 12.3.1 and now my Lightroom 11.3 is wrecked, every photo is indicated as missing even though the entire drive and original photos are still avalaible. 

 

When in 'Develop' all of my presets are gone and each photo says 'file could not be found' even though the originls are all in the same place as they have been for the previous 2 years. Also all of my presets are gone.

 

When I try to import new .ARW files from my Sony A7iii, the library says 'no photos found'. Never had this issue before. I can import photos in to Lightroom mobile for desktop but not into Lightroom Classic.

Finally - I've seen trouble shooting tips to delete the old preferences to reset it but when I try that the .plst file doesnt even exist.


Can anyone please help? This is so frustrating considering I didnt do any migration or move drives or anything. 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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correct answers 1 Correct answer

Adobe Community Professional , Apr 29, 2022 Apr 29, 2022
OK, two anwers. Lightroom Classic has a preference file, period. It can't run without one and will create a new one if there isn't one. If you can't find it then you are not looking in the the right place, or you are not searching for the correct file name. As for the files not found problem. This could be a permissions issue. The lastest MacOS update changed the requirements. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic to "Full Disk Access". Click on the lock ...

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Adobe Community Professional ,
Apr 15, 2022 Apr 15, 2022

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That combinations works fine on my machine. Check that Lightroom Classic still has the necessary permissions in MacOS. Maybe the update changed that:

 

DDBC5BD5-DC53-4262-8F73-CB715D888099.png

-- Johan W. Elzenga

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New Here ,
Apr 15, 2022 Apr 15, 2022

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Yup, have tried that. They were all checked. I unchecked them, restarted, rechecked them and no change to my original issue.

 

Additionally, last night as I opened and edited photos in photoshop when I'd try to save them to my external drive, I'd get a save error and was not able to save changes made to the file unless I rename the photo or delete the original file and save again. Is this some kind of permissions issue?  I currently use a Drobo 3C multi-array hard drive to store and edit photos from. 

 

Seems like updating my OS has caused issues with both permissions in my adobe software and my external drive even though I havent changed any settings or locations of any of my files. Can anyone suggest specific issues I can look up to troubleshoot because I'm no certain where to start to find the cause of this problem.

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Adobe Community Professional ,
Apr 15, 2022 Apr 15, 2022

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Sounds like this might not be an Adobe problem. Updating MacOS may have caused issues with your Drobo drive. The drivers may not be up to date, because Drobo has not released updated drivers yet.

 

-- Johan W. Elzenga

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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There is a suggestion in a similar thread that while giving Lightroom all the permissions in "Files and Folders" does not solve the problem, adding Lightroom Classic to "Full Disk Access" does solve it.

 

-- Johan W. Elzenga

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New Here ,
Apr 22, 2022 Apr 22, 2022

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I would agree that the issue could be with my Drobo driver but since I can save to it and access it independently of Lightroom, I don't think it would cause me to lose my library and presets.

 

And yes Lightroom Classic does have Full Disk Access. Anything else I can try? 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hello, any update on suggestions? 

 

When this has happened in the past I found instruction these forums to delete the preferences file which seemed to work, I looked to try that again and the lightroom preferences files don't exist in their previous location.

 

Any idea what would cause it to disappear or what I can do to solve this problem by restoring from an older library? 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Details on how to reset prefernces are provided at https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Right, as I just explained - the preferences folder is empty. I can't follow the link's instructions because there are no files there to augement or trouble shoot. 

 

Is there another way to restore the previous preference from a backup library? I would really appreciate some suggestions specific to my questions and not links to general trouble shooting I have already tried. I would not post here if it was a problem I could solve myself, I am familiar with these forums and have used adobe products for a decade so I can generally figure out basic issues but this one is very puzzling. 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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@Chisos236519464j0n wrote:

Right, as I just explained - the preferences folder is empty. I can't follow the link's instructions because there are no files there to augement or trouble shoot. 

 

Is there another way to restore the previous preference from a backup library? I would really appreciate some suggestions specific to my questions and not links to general trouble shooting I have already tried. I would not post here if it was a problem I could solve myself, I am familiar with these forums and have used adobe products for a decade so I can generally figure out basic issues but this one is very puzzling. 



Look further down the linked page. This is not the location of the Lightroom Classic preferences!

 

-- Johan W. Elzenga

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New Here ,
Apr 28, 2022 Apr 28, 2022

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No preferences file in that location either - 

Screen Shot 2022-04-28 at 10.31.19 AM.png

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Tried that a few times before, no dice. 

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Another peculiar issue - if I open the develop tab in Lightroom Classic every photo has 'file cannot be found' over them but if I right click and select 'show in finder' it opens a folder directly to the photo where it was originally and still is.

 

So Lightroom Classic says they are missing but can still find them. In the moble desktop verion of Lightroom, it works fine, I can import and export photos with no issue. 

 

This making any sense to anyone?

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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OK, two anwers. Lightroom Classic has a preference file, period. It can't run without one and will create a new one if there isn't one. If you can't find it then you are not looking in the the right place, or you are not searching for the correct file name.

 

As for the files not found problem. This could be a permissions issue. The lastest MacOS update changed the requirements. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic if it isn't already listed. If it is listed, then just enable the checkbox.

 

55D88E82-4D12-42D0-8577-205235484089.jpeg

 

-- Johan W. Elzenga

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New Here ,
Apr 29, 2022 Apr 29, 2022

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This did it! Geez, such a simple thing that I was sure I overlooked.

I appreciate the continued support, thank you. 

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New Here ,
May 06, 2022 May 06, 2022

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Oh wow thank you so much! I've read a few guides but missed that I hadn't enabled the checkbox. This also fixed my issue of that I couldn't open photos in Photoshop due to a disk error.

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LEGEND ,
5 hours ago 5 hours ago

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