LR Classic 11.5 cannot import videos

New Here ,
Aug 27, 2022 Aug 27, 2022

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Since version 10.0 I have not been able to import or post produce videos taken with both my Canon 70D or my Sony A7iii. Even previously imported videos now will not play. I used to get a preview thumbnail fo the video but now jus a generic icon. When attempting to import, I continually get the "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed." and then the file name. I have followed the advice posted in several forums to include purging the video cache, deleting
\Users\<UserName>\AppData\Roaming\Adobe\dynamiclinkmediaserver
\Users\<UserName>\AppData\Roaming\Adobe\dynamiclinkmanager
\Users\<UserName>\AppData\Local\Adobe\Lightroom\Caches\Video\Media Cache
\Users\<UserName>\AppData\Local\Adobe\Lightroom\Caches\Video\Media Cache Files

I've even unistalled and reinstalled the program both from Windows and the Creative Cloud app without success.

I have no problem importing or post producing videos in version 10. It's ony been since the next versions that this problem has arrisen. 

I don't do all that much post production in LR, but it is nice to have to do a quick and dirty color correction or similar basic changes.

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LEGEND ,
Aug 31, 2022 Aug 31, 2022

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Upload one a sample problem video to Dropbox, Google Drive, or similar and post the sharing link here. That will let us determine if the problem is specific to those videos or to your installation.

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New Here ,
Sep 03, 2022 Sep 03, 2022

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Here is a link to two different video files. The MVI_1200.mov is from my Canon 70D and imports and is editable in LRC version 10.0. The second file, C0013.mp4 is from my Sony A7iii. This video too imports and is editable in version 10.0 Neither file is able to be imported into version 11.5. Version 11.4.1 and 11.4 had the same error message as is show in my original post.

https://drive.google.com/drive/folders/15z7xkrFwFCzBKsuSBF_sjMk5OXBnxxbd?usp=sharing

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New Here ,
Sep 09, 2022 Sep 09, 2022

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Hi,

I uploaded two of my video files with an explanation of them but I guess since the reply wasn't direct, it got lost in the shuffle. 

The MVI_1200.mov is from my Canon 70D and imports and is editable in LRC version 10.0. The second file, C0013.mp4 is from my Sony A7iii. This video too imports and is editable in version 10.0 Neither file is able to be imported into version 11.5. Version 11.4.1 and 11.4 had the same error message as is show in my original post.

https://drive.google.com/drive/folders/15z7xkrFwFCzBKsuSBF_sjMk5OXBnxxbd?usp=sharing

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