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LR classic 12.1 se bloque en mode masque depuis derniere maj

New Here ,
Dec 30, 2022 Dec 30, 2022

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Bonjour,

Depuis la derniere mise a jour, lightroom se bloque lors de la selection de masque IA, il m'est impossible d'utiliser le logiciel . Ci-dessous quelles infos 


Version SQLite: 3.36.0
Utilisation du CPU: 2,0%
Mémoire intégrée : 16280,1 Mo
Mémoire GPU dédiée utilisée par Lightroom: 472,3Mo / 2008,5Mo (23%)
Mémoire réelle disponible pour Lightroom : 16280,1 Mo
Mémoire réelle utilisée par Lightroom : 2147,5 Mo (13,1%)
Mémoire virtuelle utilisée par Lightroom : 2919,6 Mo
Nombre d'objets GDI : 1089
Nombre d'objets utilisateur : 3435
Nombre de processus gérés : 6315
Taille de la mémoire cache : 3,9Mo
Version interne de Camera Raw: 15.1 [ 1329 ]
Nombre maximal de liens utilisé par Camera Raw : 3
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 209Mo / 8140Mo (2%)
Mémoire réelle de Camera Raw: 218Mo / 16280Mo (1%)
Paramètre PPP du système : 96 PPP
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 1920 pixels
Affichages : 1) 1920x1080
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Oui, Tactile externe : Non, Plume externe : Oui, Clavier : Non

Informations relatives au processeur graphique :
DirectX: NVIDIA GeForce GTX 950M (31.0.15.2756)
État initial: GPU déconnecté
Préférence utilisateur: Auto

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correct answers 1 Correct answer

Community Expert , Dec 31, 2022 Dec 31, 2022

Looking at your screenshot, I suspect you're not using the latest version of the Creative Cloud Application, and /or the 'Show Older Apps' isn't enabled.

 

So, you'll first need to check/update the version number of the CC App. On Windows, the latest version is 5.9.1.377. The top two screenshots in below series shows you how to access the version number.

 

The third screenshot shows you where to find the preference for keeping the Adobe CC App up to date.

 

The fourth screenshot shows you where

...

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New Here ,
Dec 30, 2022 Dec 30, 2022

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Version Lightroom Classic: 12.1 [ 202212072312-d7ab524b ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 10 - Home Premium Edition
Version : 10.0.19044
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 4
Vitesse du processeur : 2,5Ghz

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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Typically, issues with masking in LrC are due to out of date GPU driver or the system/GPU not meeting the minimum system requirements. Therefore, best you check on NVIDIA site whether your GPU driver, etc is up to date. If it is, then please see this linked document regarding minium system requirements https://helpx.adobe.com/uk/lightroom-classic/system-requirements.html

 

and the answer given in this linked thread 

 

https://community.adobe.com/t5/lightroom-classic-discussions/p-people-masking-error-dialog-on-system...

 

Does above help explain why you're having an issue with masking?

 

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LEGEND ,
Dec 30, 2022 Dec 30, 2022

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

"lightroom crashes when selecting AI mask ...

Dedicated GPU memory used by Lightroom: 472.3MB / 2008.5MB (23%)
DirectX: NVIDIA GeForce GTX 950M (31.0.15.2756)

Initial State: GPU Disconnected"

 

You've got the latest Nvidia driver installed (527.56). 

 

You've got the minimum required amount of GPU memory (2 GB) for using People masking, thought that minimum is a guideline rather than a hard threshold.   To see if People masking is causing the problem, go to Masking and collapse the People section (if you can before LR hangs):

johnrellis_0-1672436731154.png

 

That will stop LR from trying to automatically create People masks.

 

Your graphics hardware is 7 years old, which is relatively old.  There is some evidence that Nvidia, AMD, and Intel aren't fixing bugs in their drivers for their older hardware, so updating graphics drivers may not have any effect.

 

Unfortunately, AI masking weirdly doesn't obey the setting of Preferences > Performance > Use Graphics Processor:

https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-perfo...

 

I think you have a laptop, and if so, then your only option is to buy a new computer or buy an EGPU.

 

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New Here ,
Dec 30, 2022 Dec 30, 2022

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Ok merci, mes pilotes sont a jour, DIRECTX 12 est installé, j'ai la configuration mini requise, ça fonctionnait très bien avec l'ancienne version ! en fait meme "selectionner l'arriere plan" ne fonctionne pas, alors que tout fonctionner très bien avant. Est-il possible de revenir sur la version LRC 12.01, je ne vais pas changer d'ordinateur pour une mise à jour de LRC ? 

Merci de votre reponse

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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You can roll back to the previous version using the Adobe Creative Cloud App. More details at https://www.lightroomqueen.com/roll-back-update-previous/

 

 

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New Here ,
Dec 30, 2022 Dec 30, 2022

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Merci mais je n'ai pas cette option

caroleb34220113_2-1672472887162.png

 


 
Updating Media

 

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Community Expert ,
Dec 31, 2022 Dec 31, 2022

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Looking at your screenshot, I suspect you're not using the latest version of the Creative Cloud Application, and /or the 'Show Older Apps' isn't enabled.

 

So, you'll first need to check/update the version number of the CC App. On Windows, the latest version is 5.9.1.377. The top two screenshots in below series shows you how to access the version number.

 

The third screenshot shows you where to find the preference for keeping the Adobe CC App up to date.

 

The fourth screenshot shows you where to enable the setting to 'Show Older Apps'.

 

Untitled-5.jpg

 

 

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New Here ,
Dec 31, 2022 Dec 31, 2022

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Merci beaucoup ça marche !!! je vous souhaite de bonnes Fêtes de fin d'Année 

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