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LR Classic 12.5 and MacOS Sonoma issues (hangs, slow performance, not able to import)

Explorer ,
Oct 02, 2023 Oct 02, 2023

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After upgrading to MacOS Sonoma on a MacBook M2, Lightroom Classic 12.5 runs very slow, to the point that I think is hung.  Also, I am unable to import photos, the import dialog does not show any photos to import from different memory cards or even local disk.

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LEGEND ,
Oct 02, 2023 Oct 02, 2023

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As a first troubleshooting step, ensure LR is granted Full Disk Access (not Files And Folders) permission:
https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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See the link below for info on where Adobe is with respect to support for macOS 14 .

https://helpx.adobe.com/lightroom-classic/help/lightroom-classic-and-macos-sonoma.html

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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Explorer ,
Oct 09, 2023 Oct 09, 2023

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FIX - deleting the Lightroom Classic preferences solved the problem

 

To delete, launch Lightroom Classic while holding the Shift and Option keys.  

 

A dialog comes up to delete preferences, click yes.

 

In my case LRC updated my catalog (for some reason picked on older one, probably it was in the default path, as I had set up a different one in prefrences).  This took a long while, enough for Adobe chat support to time out.

 

Adobe support - I can try to recover my preferences file from backups if you need it to debug

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Explorer ,
Nov 17, 2023 Nov 17, 2023

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I am having the import issue on a brand new Mac Studio M2 and Lightroom classic: the import dialog does not show any photos to import from external card nor local disk.  I tried all the tips in this page (granting access, deleting preferences, even downgraded Lightroom to 13.0), none of which helped. Lightroom version is 13.0.1 What next? 

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