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LR Classic: Keine Anzeige unter ENTWICKELN möglich

New Here ,
Dec 08, 2023 Dec 08, 2023

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Hallo in die Runde der Wissenden!

Ich hatte heute nach einem Windows 11 update massive PC-Probleme, die durch Rückstellung auf einen Wiederherstellungspunkt von W11 gelöst wurden. Allerdings blieb zunächst das Problem, dass sowohl LR als auch PS nicht mehr zu starten waren, bzw. nichtr auf den Katalog zurückgegriffen werden konnte.
Dies wurde durch den Adobe-Support (nach Weiterleitung an die englischsprachige Gruppe) hervorragend gelöst. Alles geht wieder - bestens eigentlich! Vielen Dank!

Was aber leider nicht klappt, ist die der Wechsel von einem in der Bibliothek angezeigten Bild in das ENTWICKELN Modul. Dort wird mir leider nur ein weisses Bild gezeigt.

 

Da der Support nun sein Wochenende hat, ich aber so einiges zu bearbeiten habe, die Frage: Wer kann helfen, wer hat einen Tip?

 

Danke im Voraus und Gruß!

 

Und da ich nicht weiß, ob dies hier nur auf Deutsch oder auch auf Englisch geht, zur Sicherheit die Anfrage auch in Englisch:

Hello everyone!

Today I had massive PC problems after a Windows 11 update, which were solved by reverting to a W11 restore point. However, the initial problem remained that both LR and PS could no longer be started and the catalog could not be accessed.
This was solved excellently by Adobe support (after forwarding it to the English-speaking group). Everything is working again - actually great! Thank you!

Unfortunately, what doesn't work is switching from an image displayed in the library to the DEVELOP module. Unfortunately I'm only shown a white image there.


Since support is now having its weekend and I have a lot to work on, the question: Who can help, who has a tip?


Thanks in advance and greetings!
 
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New Here ,
Dec 08, 2023 Dec 08, 2023

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dsa

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Backup your preferences prior to resetting the preferences: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Dec 08, 2023 Dec 08, 2023

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@AxelMatt

Thanks a lot!
And yes, this was done already via remote by support. I only later reconized that I cannot develop.


 

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Community Expert ,
Dec 09, 2023 Dec 09, 2023

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Ok, if all the steps that I've wrote in ma former post was done I recommend a clean reinstallation by doing the following steps:

 

If you're unable to install the CC Desktop App, use an Administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Dec 10, 2023 Dec 10, 2023

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Thanks a lot - under progress, actually.
Install an a new M.2 with new W11 etc. Takes lot of time 😞
But will give a new start overall!

Besides: My old lrcat is about 8,9 GB and importing as a new catalogue in the newly installe LR Classic already runs since 9 hours and only is about 40%.
That is an aweful long time, hopefully this is kind of normal?

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