LR Classic: Keine Anzeige unter ENTWICKELN möglich

[wiedehopf]

Hallo in die Runde der Wissenden!

Ich hatte heute nach einem Windows 11 update massive PC-Probleme, die durch Rückstellung auf einen Wiederherstellungspunkt von W11 gelöst wurden. Allerdings blieb zunächst das Problem, dass sowohl LR als auch PS nicht mehr zu starten waren, bzw. nichtr auf den Katalog zurückgegriffen werden konnte.
Dies wurde durch den Adobe-Support (nach Weiterleitung an die englischsprachige Gruppe) hervorragend gelöst. Alles geht wieder - bestens eigentlich! Vielen Dank!

Was aber leider nicht klappt, ist die der Wechsel von einem in der Bibliothek angezeigten Bild in das ENTWICKELN Modul. Dort wird mir leider nur ein weisses Bild gezeigt.

Da der Support nun sein Wochenende hat, ich aber so einiges zu bearbeiten habe, die Frage: Wer kann helfen, wer hat einen Tip?

Danke im Voraus und Gruß!

Und da ich nicht weiß, ob dies hier nur auf Deutsch oder auch auf Englisch geht, zur Sicherheit die Anfrage auch in Englisch:

Hello everyone!

Today I had massive PC problems after a Windows 11 update, which were solved by reverting to a W11 restore point. However, the initial problem remained that both LR and PS could no longer be started and the catalog could not be accessed.
This was solved excellently by Adobe support (after forwarding it to the English-speaking group). Everything is working again - actually great! Thank you!

Unfortunately, what doesn't work is switching from an image displayed in the library to the DEVELOP module. Unfortunately I'm only shown a white image there.


Since support is now having its weekend and I have a lot to work on, the question: Who can help, who has a tip?


Thanks in advance and greetings!

[wiedehopf]

dsa

[AxelMatt]

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Backup your preferences prior to resetting the preferences: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

[wiedehopf]

@AxelMatt

Thanks a lot!
And yes, this was done already via remote by support. I only later reconized that I cannot develop.

[AxelMatt]

Ok, if all the steps that I've wrote in ma former post was done I recommend a clean reinstallation by doing the following steps:

• Backup all personal data, like templates, presets, catalog(s) etc.
• Uninstall everything CC including preferences,  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• Then uninstall the CC Desktop App,  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• Clean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.html
• Restart your computer (don't skip this)
• Reinstall the CC Desktop App,  https://www.adobe.com/creativecloud/desktop-app.html
• Use the Desktop App to install your CC programs/trials
• Restore your personal data.

If you're unable to install the CC Desktop App, use an Administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

[wiedehopf]

Thanks a lot - under progress, actually.
Install an a new M.2 with new W11 etc. Takes lot of time 😞
But will give a new start overall!

Besides: My old lrcat is about 8,9 GB and importing as a new catalogue in the newly installe LR Classic already runs since 9 hours and only is about 40%.
That is an aweful long time, hopefully this is kind of normal?