LR Crashes when importing files

Community Beginner ,
Aug 28, 2022 Aug 28, 2022

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Hello!

From some day to now, my LR crashes when I import files (add folder). Sometimes I just restart my PC and the problem is solved, but often don't.

I'm importing from my desktop, that is, from my c: directory. My LR is updated, and I already tried to reinstall the software.

Tks if someone could me help on this.
Klaus.

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Community Expert ,
Aug 28, 2022 Aug 28, 2022

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Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Sep 10, 2022 Sep 10, 2022

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Hi thedigitaldog! Apparently, this worked! I will observe if LR crashes again after this. Thank you!

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Community Beginner ,
Sep 11, 2022 Sep 11, 2022

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Unfortunately LR crashed again related to the same problem.

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Sep 10, 2022 Sep 10, 2022

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Hi Rikk, Apparently to reset the software worked (shift + alt pressed). I will observe how LR behaviors now.

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