LR Crashes when importing files

[Balzarch]

Hello!

From some day to now, my LR crashes when I import files (add folder). Sometimes I just restart my PC and the problem is solved, but often don't.

I'm importing from my desktop, that is, from my c: directory. My LR is updated, and I already tried to reinstall the software.

Tks if someone could me help on this.
Klaus.

[TheDigitalDog]

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

[Balzarch]

Hi thedigitaldog! Apparently, this worked! I will observe if LR crashes again after this. Thank you!

[Balzarch]

Unfortunately LR crashed again related to the same problem.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Balzarch]

Hi Rikk, Apparently to reset the software worked (shift + alt pressed). I will observe how LR behaviors now.