LR crashes when importing images

[worriedshrimp]

greetings,

windows 7 running the photographers bundle since it started ps and lr.

recently my lightroom updated to classic. since that time i have been unable to import images, i'll get several hundred somtimes several thousand before lr crashes... it seems to loose contact with drive E (external where the images are going)  this has never happened before.  i get among other msgs. autoplay searching for content and all the folders go ? . i'm thinking the problem is associated with this new update.

any help would be appreciated.

[Ian Lyons · Accepted solution]

It's a known problem and Adobe are working on a fix.

In meantime, you should try importing via the 'Files' section of import window rather than 'Devices' (see below screenshot). `Note that this import option does not support auto eject, which is one of the underlying causes of Lr crashing.

[worriedshrimp]

thanks Ian,

didn't even know one could choose other source.

importing currently

will post if it crashes

[worriedshrimp]

SUCCESS...

i'll spread the word

[Ian Lyons]

Thanks for confirming the alternative import option helped.

[milivojs98074115]

still happening... even importing from que device list,  did you known when adobe will fix this??

[JP Hess]

Updating to 7.4 fixed this for me. What version are you using?

[Ian Lyons]

milivojs98074115  wrote

still happening... even importing from que device list,  did you known when adobe will fix this??

Bug was fixed in Lr 7.4

[milivojs98074115]

to me start happening when update to 7.4..... I already try to downgrade, reinstall, reset options.... and still froze even when I copy files direct to the folder and then sync the folder in LR

[worriedshrimp]

"Updating to 7.4 fixed this for me. What version are you using?" serious question will a dell  windows 7 64bit run the version 7.4? if so this may also fix my problem. i don't recall what ver of classic i (apparently automatically) updated. but all my catalog integrity test, import images crashing began at that time... since then i have uninstalled and reinstalled an older version but still have problems. i notice in small print warnings about updating and compatibility requirements... does adobe automatically update your lr whether or not your system can handle it? further... several weeks ago ventured here to ask the same question and was told the correct answer was "it's a known issue" what proof can anyone provide that the newest ver 7.4 solved this VEXING ISSUE what is THE KNOWN ISSUE?

[worriedshrimp]

greetings this problem persists!

lightroom continues to crash when i try to import images, EVEN more irksome is it corrupts the folder and subsequently crashes my windows explorer tree file program... i have tried rolling back to a previous ver but still it is 7 how far back do i have to go to get MY VERY EXPENSIVE AND TROUBLESOME adobe lightroom to rid myself of this adobe lightroom glitch?

very annoyed,

tws 

[MagnusEvj]

Update from 29.12.2020. Lightroom still crashes when you try to import using the button in the library. 

[juano25187911]

Adobe should throw their stuff online as freeware. Let the community find all the bugs and then not fix it for 5 years or longer

[Andrey5E8D]

3 years to fix a bug, they should just start calling them FEATURES

[defaultkixzohzz9oi0]

how can you charge money on a monthly basis for software like this?

[Rikk Flohr: Photography]

You've replied to a very old thread. It is very likely that your issue is not the same as this issue reported in 2018. 

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

[melvinhue]

Having that same issue on October 02, 2022. I have uninstalled and installed. Same issue. 

[Quimey0D44]

Had this problem, disconected my phone wich was charging via usb and it stoped crashing