LR crashes when using DVD-Rom

[madhoek]

Greetings,
I'm a bit confused about how to send this error to Adobe.
Where do I find crashreports? I'm using Windows 10 and LR crashes, then just tells me that a report will be sent to Microsoft.

My Lightroom CC 7.3.1 crashes when I use my dvd-rom drive!
By putting in or removing a disc the screen goes black and it freezes.
After the error message LR needs to be restarted.
What can I do about it?

[Todd Shaner]

Sound similar to the issue reported at the below link. I suggest adding a comment in that post with your DVD drive eject issue.

Update: I just tested this and can confirm inserting a CD or DVD into an optical drive will cause LR 7.3.1 to hang (Not Responding) on my Windows 7 system. I'll add this information at the below post and you can add any additional comments.

Lightroom Classic 7.3: Unresponsive after Eject SD Card/USB Drive | Photoshop Family Customer Commun...

[Mohit Goyal · Accepted solution]

Hi All,

We are happy to announce the release of Lightroom Classic CC 7.4

This issue has been fixed in this update. Lightroom Classic 7.3: Unresponsive after Eject SD Card/USB Drive | Photoshop Family Customer Commun...

Here's a list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom Classic CC

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[Todd Shaner]

Thank you Mohit. It appears to have corrected the issue on my Windows 7 system.

[Mohit Goyal]

Great, thanks for the feedback.

Regards,

Mohit