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LR has slowed, "not responding", blue circle of frustration, etc.

Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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About 3 weeks ago I edited an image in LR Classic (cloud based) involving 8 masks - linear gradient, radial gradient, brush tool, object tool. LR responded quickly to all input. I was running WIndows 10 and the most recent version of LR (I always update when I am notified.)

 

About 2 weeks ago I edited an image involving 9 masks. After the 2nd or 3rd mask LR would wait 1 minute or more to execute the command, I would get a message "not responding," the screen would black out and then reappear and other weird stuff.

 

Last week I upgraded to WIndows 11 and the most recent version of LR. I then attempted to edited an image using masks. After the 1st mask LR would delay before executing the command, "not responding" would appear., I'd get the blue circle of frustration dancing on my screen, the screen would freeze in the middle of executing a command and so forth.

 

I suspect a CPU issue. However, why would LR work fine 3 weeks ago but not 2 weeks ago with the same CPU, same version of WIndows amd same version of LR?

 

BTW, the last 2 attempts were with an HDR image (created in LR using the HDR feature) while the first attempt was not  an HDR image.  Could this cause the problem?

 

[moved from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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Please check if your GPU driver is updated to the latest available from the GPU manufacturer.

Also, please post the first 4 blocks (approx. 55 lines) of the system information from the help menu.

 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Thank you for your response. Which help menu are you referring to? How do I
find it? How does one access system information?

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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The GPU driver is a NIVIDIA GeForce MX 150. I checked using Device Manager
(Update Driver). Was advised that "The best drivers for your device are
already installed."

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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For the MX150, v546.33 is the latest driver available:

https://www.nvidia.com/download/driverResults.aspx/216929/en-us/

As this is just a few days old, I suspect that you do not yet have it installed, otherwise you would have mentioned it 😉

 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Downloaded and installed. Hope this corrects the problem.

Thank you!

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Not really that hard to find (here in German):

FMcLion_0-1703088189190.png

 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Ich kann ein bischen Deutsch lesen und reden aber technisches Deutsch nicht!

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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The Help menu is always at the same place and also the framed entry in the menu is always at the same place.

That said, it really is easy to find ....

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LEGEND ,
Dec 20, 2023 Dec 20, 2023

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The GPU driver is a NIVIDIA GeForce MX 150. I checked using Device Manager
(Update Driver). Was advised that "The best drivers for your device are
already installed." 

 

By that, I take it you are attempting to check for driver updates via the Windows Update in your OS. That is just so so wrong, MS is rally lousy at that.

 

Now as you have an NVIDIA GPU, you probably have a small application called GeForce Experience. Use that to check for and update GPU drivers for that MX 150.

 

 

Last week I upgraded to WIndows 11 a

 

The standard Windows upgrade correct? (That would be good) Not a builders preview, or a BETA! (that would be bad)

 

The GPU driver is a NIVIDIA GeForce MX 150.

 

I take it your computer is a laptop? And no way to upgrade the GPU. I see that typically this GPU (Chip) is paired with 2GB of GDDR5 RAM (can differ from mfg). So just barely minimum for LrC when turning on the option to use GPU. Had this been a desktop, I would advice getting a better GPU. You might want to see if the LrC performs better with the use GPU option off.

 

Followup. As it appears you have a laptop, check the vents for Dust Bunny's. Is the ventilation working at its best?? A CPU running hot could cause these issues.

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Yes, I tried to update via Windows Update. I think you are saying I should
try an update through an app called GeForce Experience. Is this supposed to
be on my computer somewhere? If I can find this app I will try an update.

As far as I know I did the standard upgrade. I just do what I am told...

And yes, my computer is a laptop (HP Envy 17). You say "no way to upgrade
the GPU." Do you mean there is no way to *update?*

You say "typically this GPU (Chip) is paired with 2GB of GDDR5 RAM." I
don't really know what this means or how I would determine this. I can say
that the installed RAM is 16.0 GB with 15.9 GB usable.

I don't know what you mean by " turning on the option to use GPU." I run
LrC "as is" and have not selected any GPU options that I can recall. How
would one check if the GPU option is on or off?

Let me sum up what I understand from your detailed answer:

1. Update GPU via GeForce Experience (need to find out where that is);

2. There is no upgrade for my GPU. (Does this mean I cannot update? I'm
confused about this.)

3. If my GPU chip is paired with 2GB of GDDR5 RAM, and this cannot be
changed, then it would seem my laptop is at its limit of performance in
LrC. Is that a fair statement?

4. Your comment about getting a better GPU if this were a desktop also
implies that my laptop is at its limit of performance in LrC. Is that a
fair statement?

5. I should try using LrC with the GPU option off. However, I have no idea
what this means or how I would do this.

Thank you again for your detailed response.

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LEGEND ,
Dec 20, 2023 Dec 20, 2023

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1. Update GPU via GeForce Experience (need to find out where that is)

 

https://www.nvidia.com/en-us/geforce/geforce-experience/

 

 

https://www.tomsguide.com/how-to/how-to-use-geforce-experience

 

 

2. There is no upgrade for my GPU. (Does this mean I cannot update? I'm
confused about this.)

 

By this I am referring to replacing the GPU. In a desktop PC that would be a simple GPU card replacement. In a laptop that is impossible.

 

3. If my GPU chip is paired with 2GB of GDDR5 RAM, and this cannot be changed, then it would seem my laptop is at its limit of performance in LrC. Is that a fair statement?

 

Yes, at limit. Some LrC features may not work, some may perform poorly. Especially any dependant upon the GPU.

 

4. Your comment about getting a better GPU if this were a desktop also implies that my laptop is at its limit of performance in LrC. Is that a fair statement?

 

Past it's prime, quite frankly not a very good unit for LrC. Remember that LrC is a resource hog. Way more than Photoshop (people often state, but PS works, that is a false position), way more than many high end games. LrC can often push a computer to the point where it breaks, while other programs do not cause the computer to struggle at all.

 

5. I should try using LrC with the GPU option off. However, I have no idea what this means or how I would do this.

 

When having issues with performance on a computer with limited GPU, or very old GPU's (so old that the mfg no longer updates drivers) it is often advised to try this and see if LrC behaves. If it does, then indications are the GPU or the GPU driver are at fault. And in the case of very old equipment, doing this might be the only way to get LrC to not crash. In preferences, in the Performance tab, in the Camera RAW panel, For Use Graphics Processor, you can select Off.

 

Their is no guarantee that this will solve anything, but you can try.

 

GPU.png

 

 

By the way, I see that you are new to the community. Be advised that your fellow members, such as , are not Adobe employees. Just fellow members trying to help.myself

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Thank you so much. Not necessarily good news, but I'm no longer in a state
of confusion! Looks like there is a new computer in my future...

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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IMHO, there is no use in installing GeForce Experience, except adding system load and using space.

GeForce Experience is of use for gamers only.

As you confirmed before, you now have installed the latest driver.

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