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LrC 12.0.1 crashes upon startup on Mac Ventura 13

Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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Just migrated to a new Mac Studio (M1 Ultra, 64GB, Ventura 13.0), all apps work fine *except* Lightroom Classic (e.g. Lightroom, Photoshop, and non-Adobe products). LrC shows the splash screen and then dies quietly. I've tried:

1. Moving the Library folders

2. Resetting LR Preferences shift+option when opening

3. Re-installed multiple times

4. Downgraded to 12.0 and upgraded to 12.0.1

5. Rebooted system

6. Ensured LRC has full disk access

 

Have sent 2 crash reports to Adobe with the same email address as my forum community id.

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Please post your 'System Info' to the forum. You'll find it listed under Help

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Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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Here is my system info:

Model Name: Mac Studio
Model Identifier: Mac13,2
Model Number: MJMW3LL/A
Chip: Apple M1 Ultra
Total Number of Cores: 20 (16 performance and 4 efficiency)
Memory: 64 GB
System Firmware Version: 8419.41.10
OS Loader Version: 8419.41.10

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Try deleting the prefrenece files in the User/ Library folder , then uninstall LrC by going in the Finder / Adobe Lightroom Classic folder and double clicking on Uninstall Adobe Lightroom. After you uninstall it reinstall it from the Adobe Creative Cloud app and then try it. Lets see what happens.

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Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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I just did this, same behavior as before.

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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Any other tips from the team or Adobe?

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Community Beginner ,
Nov 18, 2022 Nov 18, 2022

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I created a new user account on my system and LRC works perfectly! Does anyone know where all the potential corrupt files could be? Back in my original user account, I uninstalled LRC and deleted a bunch of obvious files from [user]/Library/Adobe but the behavior continues.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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LATEST
quote

I created a new user account on my system and LRC works perfectly! 


By @donutcritic

 

So here's the tough part. Since it doesn't crash as a new user, there is a conflict with something in the original (Admin?) user that is making it crash. The hard part is figuring out what that is. The first task is to disable all auto log in items in Users and Groups>Login Items in your System preferences (System Settings in Ventura). You can make a screen capture or jot down what each item is, disable, restart and try again. If it doesn't crash, you can add one or more items, restart and try again. At some point, you may find which item is at issue. It isn't easy but that's really the fix unless you do a clean install of the OS which might be more work.  The bottom line is, that something in your user account is conflicting with Photoshop. Gotta find out what that item is. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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