LrC import not reponding

[ricky_9785]

LrC used to able to import photos  even some data disk are unmounted, however recently when one of my disks unmounted, the Import function not respoding.

I have 3 USB data disk, recent photos store to external SSD, older photos store to other 2 external HDDs.

Sometimes if I don't need to work with old photos, I keeps the external HDDs offline, the LrC still keep full function if I don't access the HDDs photos in LrC.

Recently, I found that, if one of my HDDs offline, the Import function will not resonding. Nothing happen when do import with menu or press CMD-Shift-I. , the "File" menu, just flash to blue color when I press the CMD-Shift-I, and didn't pop-up import UI. I have to online all disks in order to make the import works, while I just want to import new photos to SSD only.

I tested all LR catalogue has the same issue, this should not related to the catalogue, should be sth wrong with the global LrC setting.

Tried reboot computer, not help.

I don't sure how to fix, make the import works again w/o all disk mounted.

Version: 15.1

OS: macOS 26.2 (mac mini M4)

Thanks!!

[dj_paige]

My first guess is that you should reset the preference file.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[ricky_9785 · Accepted solution]

I resolved the issue already.

I traced the LrC log file.

~/Library/Application Support/Adobe/Lightroom/lrc_console.log

2026-01-11 19:20:22.901 Adobe Lightroom Classic[1488:26222] Exception Caught. Name: LuaRunException, Reason: AgPathUtils.getStandardFilePath: can't create directory at: /Users/Username/Movies. Error message = %@
SPL-LOG-1003: terminating logger thread 
_LSOpenURLsWithCompletionHandler() failed for the application /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Processor.app/Contents/MacOS/Adobe Crash Processor with error -1712.

It is due to I moved ~/Movies to external HDD and created a symbolic link at the same location point to the exteral HDD location.

When HDD offline, the ~/Movies became a dead link.

I don't know why LrC try to access that folder.

Workaround: remove the ~/Movies symbolic links and create new empty ~/Movies folder.

It works again.

Hope this help with other users.