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LrC installation on Macbook M3 pro: doesn't start, reinstallation doesn't help nor reinstalling pref

New Here ,
Sep 04, 2024 Sep 04, 2024

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Bought a new Macbook M3 Pro (18gB), with Mac OS Sonoma version 14.6.1. tried to install LrC version 13.5.1, but it does not start and provides error message and closes-down. Reinstalling LrC did not help, not option + shift at start-up to renew preferences did not help. 

 

How can i fix this?

Thanks, Jules

 

 

 

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New Here ,
Sep 04, 2024 Sep 04, 2024

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Hey Adobe helpdesk, please help!

 

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Adobe Employee ,
Sep 04, 2024 Sep 04, 2024

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This is not the Help Desk. This is a user to user forum.

 

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Sep 04, 2024 Sep 04, 2024

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... and provides error message ...

 

Please tell us the exact unedited word-for-word error message.

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