• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

LrC Library & Develop modules and Bridge modules crashing unexpectedly

Community Beginner ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

I am running the very latest versions of LrC, Ps and Br on my 2017, iMac, 5K 27" Retina with 64GB RAM, 1TB internal Fusion HD, with Ventura 13.6.1. Recently my iMac has been crashing when using both LrC Library & Develop modules, and also crashing using Br with Ps. I've made a new LrC Catalog, as well as reset LrC preferences ; and also uninstalled LrC from within Adobe CC before reinstalling LrC with no success.

 

Im looking for help from others with more knowledge and experience than I have to help rectify this frustrating problem

 

Many thanks

TOPICS
macOS

Views

77

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

There have been several "problem" reports sent to Apple regarding this issue. Is there a way of  me collecting an Adobe specific "problem report" for you to review?

 

Regards,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

LATEST

Only if you see an Adobe Dialog… If so, please fill it out with your email address and submit it. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

Your title says that LrC and Bridge are crashing, but your text says "my iMac has been crashing". These are not the same, which is it?

 

If, as you said, your iMac is crashing, this is almost always caused by hardware malfunction or by a corrupted driver. I would run diagnostics on all of your hardware.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

My apologies, I should have defined the symptom better. All my other (non-Adobe) programs work without any issues - I only have problems with Lrc and Bridge when I am scrolling through multiple photo previews in (1) LrC Library mode, (2) LrC develop mode or (3) Bridge, then suddenly both LrC and Bridge shut down completely and my iMac returns to showing the desktop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines