LRC Problem with Copy Settings

[Mike30408617ddjv]

LRC the dialog box for Copy Setting opens each time I use a slider. This makes it near impossible to edit photos.

This is what I have already tried to correct the problem

I have reset the preferences

I deleted LRC, Photo shop and all other related software fro Adobe and reinstalled.

I quit my subscription to the Photo Plan, Then once again deleted everything I could find from Adobe.

I then under a new email address, started a new subscription and downloaded the software.

After all of this, the Copy Settings Dialog box pops up each time I use a slider.

What else can be done?

My LRC was downloaded early in June 2023 and I use Windows 10

[johnrellis]

To narrow down the problem:

1. Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

2. Infrequently plugins can cause bad behavior. In File > Plug-in Manager, select each plugin in turn. In its Status panel on the right, click Disable. Restart LR.

3. Start Windows in Safe Mode With Networking and then run LR. If the problem doesn't occur in safe mode, that suggests there is another program or utility interfering with LR, e.g. a graphics tablet driver.

4. Create another user account, log into it, and run LR. If the problem doesn't occur in that other user account, that indicates there is some user-specific LR file causing the issue.

5. Do a clean uninstall / reinstall of all Creative Cloud apps using the Creative Cloud Cleaner tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

The tool removes all traces of Creative Cloud apps (the normal uninstall / reinstall process can leave bits and pieces laying around).

[Mike30408617ddjv]

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 68.0%
Built-in memory: 16340.4 MB
Dedicated GPU memory used by Lightroom: 328.6MB / 4051.9MB (8%)
Real memory available to Lightroom: 16340.4 MB
Real memory used by Lightroom: 2556.4 MB (15.6%)
Virtual memory used by Lightroom: 5112.9 MB
GDI objects count: 880
USER objects count: 2415
Process handles count: 97230
Memory cache size: 0.0MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 192MB / 8170MB (2%)
Camera Raw real memory: 199MB / 16340MB (1%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 745 (31.0.15.3130)
Init State: GPU for Image Processing supported by default with custom
export support
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Mike\Pictures\Lightroom\Lightroom Catalog-v12-3.lrcat
Settings Folder: C:\Users\Mike\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) HDR Efex Pro 2
4) Luminar 4
5) Luminar AI
6) Luminar Neo
7) Nikon Tether Plugin

Config.lua flags: None

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Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName:
$$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default -
Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the
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AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
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[johnrellis]

Your graphics driver is a couple months old. You could add these two additional steps to the things to try:

2a. Try setting Preferences > Performance > Use Graphics Processor to Off.

2b. Update to the latest graphics driver:

https://www.nvidia.com/download/driverResults.aspx/205173/en-us/

If neither helps, then set Use Graphics Processor back to Auto.

I don't think these are likely causing the problem, but having the latest graphics driver is good hygiene with LR.

[Despot Photos]

I have tried all of your suggestions, to no avail.  I have spend many days trying to fix this problem and I have no more tiem to devote to it.   Is there an Adobe Tech that can remotely enter my program and atempt to fix?

If not I reqest to quit my Adobe plan.   I would expect a full refund of my last month without the penelty.   I have not been able to use LRC since downloading it earlier this month.  I have been a subscriper for many years but I can not longer act as an IT tech trying to fix this problem  Thanks

[dj_paige]

In this forum, we can't un-subscribe you. You should be able to unsubscribe from the Adobe web site at account.adobe.com. You will have to pay a penalty for ending the subscription early, that's part of the contract you agreed to.

[Despot Photos]

In the contract there is an applied expection of fit for the use. LRC has not been fit for my use. It has not worked from day one. You can't really think I should pay a penalty. I don't even think I should have to pay for the partial month that I have had it.

[johnrellis]

You can contact an Adobe support person at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

Beware that Adobe support is hit-or-miss (more often miss but sometimes hit).  Make a backup of your catalog and your photos before contacting them, and make sure you understand each step they're proposing to do before they do it.