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LRC will not sync up to LR but will sync down

Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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My LRC (latest version) will not syn images upto LR or mobile but syncing down to my desktop from LR and mobile works fine. I have rebuilt sync data several times with no effect. Ive turned off all firewalls including within router. Ive even changed ISP during the time of this issue and still no change.

LRC is showing images trying to sync in the cloud area at the top right, but nothing is listed in the sync settings screen in the bottom panel.

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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You've done some testing. Kudos! I'll help you figure this out.

Lightroom Classic needs to download the full-size image available on the cloud and store it locally to sync.

 

Please share the screenshot of the following options in Lightroom from Preferences > Lightroom Sync.

SameerK_0-1674845014391.png

 

If this option is enabled, where have you set up the location to & where do you keep your Lightroom catalog? On an internal drive or an external drive?

 

Thanks!
Sameer K

 

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Hi Kudos,Thank you for offering to help me.
Screen shot as requested.I currently have 72 images in my "All Synced Photographs" 17 are still trying to sync up the remainder are all recent (last night) images synced down from my LR mobile from my phone.
Cheers,
Nick

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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You didn't attach the screenshot, could you try again?

 

Also, have to tried logging in to your Adobe account at lightroom.adobe.com in a browser window, and checking for any Sync Errors being reported (below the All Photos line). 

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Hi,
I think ive posted the screenshot now.
Im logged into my online account and cannot see any errors showing.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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Still no screenshot. Use the "Insert Photos" icon when replying:

 

Re__LRC_will_not_sync_up_to_LR_but_will_sync_down_-_Adobe_Support_Community_-_13533676.png

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Capture2.JPGCapture.JPG

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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sorry new to this..........

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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you will notice that even though there are 17 images trying to upload, nothing is showing in "Sync Activity".

 

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Capture4.JPGCapture3.JPG

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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OK, is there anything unusual about those 17 images. Are they SOOC images, or derivatives from other software?

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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The 17 images are the ones from a collection that I am trying to sync.

 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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Sorry, that's not what I was asking. What I'm trying to establish is what type of images are they, are they "normal" images shot on a camera or phone, or are they derivatives such as Tiff produced in an external editor such as Photoshop? I can see one of the image looks like a derivative, what about the rest. Is the file-size of any of those 17 images greater than 200MB?

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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They are all camera shot images some mostly CR2 some TIFF some dng the TIFF and dng's are just been edited in Topaz through LR therefore the CR2 file has changed. But I had thie issue way before I started using Topaz. If I pick a collection just containing camera images (CR2) then I get the same result.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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No nothing anyware near 200Mb

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Just to eliminate any doubt I have removed the 17 images with TIFFs and dng files and replaced the upload with 8 simple jpg’s. Sill no syncing or anything listed in the sync activity window.

 

I have also moved my Catalogue from the external drive to my Desktop to eliminate any possibility that Sameer was hinting to.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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image.png

 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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If you have already tried to rebuild sync data, the only thing I have left to suggest is to close LrC, then logout of your Adobe account via the Creative Cloud desktop app, then log back in again, then try LrC again.

 

If that doesn't work I'm out of ideas, in which case you'll probably need to wait until @Sameer K responds.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Thanks Jim, I have tried all that in the past. I appreciate you trying. @Sameer K to the rescue I hope....

 

thans again. 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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Deleted...hadn't seen the latest screenshots when I posted.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Hi Sameer,

 

Sorry missed this question:

where do you keep your Lightroom catalog?

Its on an external hardrive connected via USB C connector (USB3).

The sync folder on C:\Lightroom has all the downloaded images in it but not the images trying to upload.

 

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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If it's not much of a hustle, try moving the catalog & its related files to the internal drive. Lightroom could encounter permission issues writing sync data to an external drive.

Once you move the catalog back, try rebuilding Sync-data & let Lightroom Classic sit for at least 2-3 hours to settle.

 

Let us know how it goes. Thanks!

Sameer K

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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Ok will do.

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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I have tried that and left LRC for 4 hours and it is still not syncing up. I dont see how a drive permisions would stop a file uploading. Files are downloading fine.

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Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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Hi Sameer,

does it matter where the original file is stored? 

Cheers,

Nick

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