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(macBook Pro m1) Lightroom Classic Error when changing modules

New Here ,
Aug 12, 2022 Aug 12, 2022

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Hello!
Please help me with this error that I am experiencing in Adobe Lightroom Classic. For two months, since I installed it on a Macbook Pro m1 (8gb ram / 512gb storage), it continuously has the error shown in the video, and the only option is to reopen the application. I suspect it's a bug due to the AI ​​masks, but I know friends who have it and working perfectly, no errors. Can you help me with a bug fix or advice to solve the problem? I've tried everything on the internet and on Adobe's website (including resetting Lightroom, resetting the laptop, resetting the catalog, etc.) and nothing has worked. It does this every 30 minutes, not being able to work and do my job. It's frustrating to pay monthly on a subscription whose app is completely unusable. For two months, since I bought the laptop and since I installed Lightroom Classic, the error persists and gets worse from update to update.
I hope you can help me.
Thank you very much!




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Adobe Employee ,
Aug 12, 2022 Aug 12, 2022

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Hi Antonio,

 

Thanks for reaching out. We're here to help.

Could you please share the version of Lightroom Classic & the operating system you are working on? Does this happen after a series of steps or tasks or from the launch?

 

If you are working on macOS 12.3 & above, please try the following steps

 


Let us know if the issue persists,

Thanks!

Sameer K

 

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