Masking can't detect subjects

[giuliaa83022691]

Hello everyone ,

I uploaded ligthroom classic to v13.4 and I cant' masking people or using ai on subjects.

Why? 

It still works on photos it was already applied to, but not on new ones.
Help me, please!

Giulia

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[giuliaa83022691]

Versione di Lightroom Classic: 13.4 [ 202406181129-60d181b7 ]
Licenza: Creative Cloud
Impostazioni lingua: it
Sistema operativo: Windows 11 - Home Premium Edition
Versione: 11.0.22631
Architettura dell'applicazione: x64
Architettura del sistema: x64
Conteggio processore logico: 12
Velocità processore: 2,2GHz
Versione SqLite: 3.36.0
Utilizzo CPU: 7,0%
Fonte di alimentazione: Collegato, 100%
Memoria integrata: 16226,3 MB
Memoria GPU dedicata usata da Lightroom: 520,8MB / 4029,0MB (12%)
Memoria reale disponibile in Lightroom: 16226,3 MB
Memoria fisica usata Lightroom: 4046,0 MB (24,9%)
Memoria virtuale usata Lightroom: 5263,8 MB
Conteggio oggetti GDI: 909
Conteggio oggetti UTENTE: 3262
Conteggio maniglie elaborate: 2494
Dimensione cache memoria: 1802,2MB
Versione Camera Raw interna: 16.4 [ 1897 ]
Numero di thread massimo utilizzato da Camera Raw: 5
Ottimizzazione SIMD Camera Raw: SSE2,AVX,AVX2
Memoria virtuale di Camera Raw: 1329MB / 8113MB (16%)
Memoria reale di Camera Raw: 1400MB / 16226MB (8%)

Cache1:
Preview1- RAM:21,0MB, VRAM:0,0MB, DSC05979.ARW
Preview2- RAM:22,0MB, VRAM:0,0MB, DSC05989.ARW
Preview3- RAM:22,0MB, VRAM:0,0MB, DSC05988.ARW
Preview4- RAM:21,0MB, VRAM:0,0MB, DSC05982.ARW
Preview5- RAM:22,0MB, VRAM:0,0MB, DSC05986.ARW
Preview6- RAM:22,0MB, VRAM:0,0MB, DSC05987.ARW
Final7- RAM:212,0MB, VRAM:0,0MB, DSC05984.ARW
Preview8- RAM:21,0MB, VRAM:0,0MB, DSC05983.ARW
Preview9- RAM:21,0MB, VRAM:0,0MB, DSC05980.ARW
Final10- RAM:190,0MB, VRAM:0,0MB, DSC05985.ARW
Preview11- RAM:21,0MB, VRAM:0,0MB, DSC05981.ARW
Final12- RAM:190,0MB, VRAM:0,0MB, DSC05337.ARW
NT- RAM:785,0MB, VRAM:0,0MB, Combined:785,0MB

Cache2:
m:1802,2MB, n:764,5MB

U-main: 87,0MB

Impostazione DPI del sistema: 120 DPI
Composizione desktop attivata: Sì
Lato maggiore Anteprime standard: 1920 pixel
Monitor: 1) 1920x1080
Tipi di input: Multitouch: No, Tocco integrato: No, Penna integrata: No, Tocco esterno: No, Penna esterna: No, Tastiera: No

Informazioni processore grafico:
DirectX: NVIDIA GeForce GTX 1050 Ti (23.21.13.8873)
Stato iniziale: GPU per la visualizzazione supportata per impostazione predefinita
Preferenze utente: Automatico

Cartella applicazione: C:\Program Files\Adobe\Adobe Lightroom Classic
Percorso libreria: F:\Catalogo lightroom\Lightroom Catalog-v13-4.lrcat
Cartella impostazioni: C:\Users\giuli\AppData\Roaming\Adobe\Lightroom

Plug-in installati:
1) AdobeStock
2) Flickr
3) Plug-in acquisizione diretta Nikon

[giuliaa83022691]

just a note: I think lightroom has always used Intel uhd graphics 630, I don't know if it could be the problem

[GoldingD · Accepted solution]

Informazioni processore grafico:
DirectX: NVIDIA GeForce GTX 1050 Ti (23.21.13.8873)
Stato iniziale: GPU per la visualizzazione supportata per impostazione predefinita
Preferenze utente: Automatico

So your GPU driver, Windows Store version 23.21.13.8873, that would be NVIDIA  v388.73. That is extremely out of date, released way back in 12/18/2017. At NVIDIA the current Studio Driver is v555.99

• https://www.nvidia.com/download/index.aspx

LrC has become very very GPU driver dependant. Especially post AI. You need to update that driver.

NVIDIA, for your GPU, provides both Game Ready drivers and Studio Drivers. The Game Ready drivers may be great for gamers, and might have capability's for those gamers, but they may not be fully tested for creative work. The Studio drivers are better tested, more stable. NVIDIA recommends the Studio drivers for creative use (like photo editing)

• https://www.nvidia.com/en-us/geforce/forums/creative-apps/26/296943/nvidia-studio-driver-vs-game-rea...

You should have on your computer a application from NVIDIA called GeForce Experience. Use that to upgrade your GPU driver. HOWEVER, based on how out of date your GPU driver is, I suspect your GeForce Experience app is out of date. Update that first.

• https://www.nvidia.com/en-us/geforce/geforce-experience/

[giuliaa83022691]

Thank you, I will try. (when I tried to update the nvidia driver it says The best driver for your ..are already updated).

(i don't use game!).

I go to update ge force.

[GoldingD · Accepted solution]

Make sure your GeForce app is updated. That statement about having the latest may be due to a way out of date GeForce Experience app. Their was in-fact a NVIDIA bug fix on that.

[GoldingD]

just a note: I think lightroom has always used Intel uhd graphics 630, I don't know if it could be the problem

That would be your integrated video control on your motherboard. Not a discrete/dedicated GPU. And no VRAM. LrC could use that if you did not have a GPU.. As you have a GPU, it is normally ignored. If you only had that integrated video control , then LrC performance would be worse, in fact newer versions should not be presented for installation.You would also be getting an error/warning message that LrC did not like your rig.

• https://helpx.adobe.com/lightroom-classic/system-requirements.html
• https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html
• https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
• https://www.notebookcheck.net/Intel-UHD-Graphics-630-GPU-Benchmarks-and-Specs.257928.0.html

[giuliaa83022691]

So: I updated the ge force and now it works!!!! THANK YOU SO MUCH!!

Just a curiousity, these are noe my system information:

Versione di Lightroom Classic: 13.4 [ 202406181129-60d181b7 ]
Licenza: Creative Cloud
Impostazioni lingua: it
Sistema operativo: Windows 11 - Home Premium Edition
Versione: 11.0.22631
Architettura dell'applicazione: x64
Architettura del sistema: x64
Conteggio processore logico: 12
Velocità processore: 2,2GHz
Versione SqLite: 3.36.0
Utilizzo CPU: 0,0%
Fonte di alimentazione: Collegato, 100%
Memoria integrata: 16226,3 MB
Memoria GPU dedicata usata da Lightroom: 557,5MB / 128,0MB (435%)
Memoria reale disponibile in Lightroom: 16226,3 MB
Memoria fisica usata Lightroom: 4235,2 MB (26,1%)
Memoria virtuale usata Lightroom: 4645,2 MB
Conteggio oggetti GDI: 873
Conteggio oggetti UTENTE: 3348
Conteggio maniglie elaborate: 2092
Dimensione cache memoria: 1756,0MB
Versione Camera Raw interna: 16.4 [ 1897 ]
Numero di thread massimo utilizzato da Camera Raw: 5
Ottimizzazione SIMD Camera Raw: SSE2,AVX,AVX2
Memoria virtuale di Camera Raw: 1163MB / 8113MB (14%)
Memoria reale di Camera Raw: 1163MB / 16226MB (7%)

Cache1:
Preview1- RAM:21,0MB, VRAM:0,0MB, DSC05947.ARW
Preview2- RAM:21,0MB, VRAM:0,0MB, DSC05946.ARW
Preview3- RAM:22,0MB, VRAM:0,0MB, DSC05956.ARW
Preview4- RAM:21,0MB, VRAM:0,0MB, DSC05949.ARW
Preview5- RAM:21,0MB, VRAM:0,0MB, DSC05953.ARW
Preview6- RAM:21,0MB, VRAM:0,0MB, DSC05948.ARW
Final7- RAM:190,0MB, VRAM:0,0MB, DSC05952.ARW
Final8- RAM:249,0MB, VRAM:0,0MB, DSC05951.ARW
Final9- RAM:190,0MB, VRAM:0,0MB, DSC05950.ARW
Preview10- RAM:21,0MB, VRAM:0,0MB, DSC05955.ARW
Preview11- RAM:21,0MB, VRAM:0,0MB, DSC05954.ARW
NT- RAM:798,0MB, VRAM:0,0MB, Combined:798,0MB

Cache2:
m:1756,0MB, n:740,3MB

U-main: 83,0MB

Impostazione DPI del sistema: 120 DPI
Composizione desktop attivata: Sì
Lato maggiore Anteprime standard: 1920 pixel
Monitor: 1) 1920x1080
Tipi di input: Multitouch: No, Tocco integrato: No, Penna integrata: No, Tocco esterno: No, Penna esterna: No, Tastiera: No

Informazioni processore grafico:
DirectX: Intel(R) UHD Graphics 630 (23.20.16.5018)
Stato iniziale: GPU non connessa
Preferenze utente: GPU per l'elaborazione immagini attivata

Cartella applicazione: C:\Program Files\Adobe\Adobe Lightroom Classic
Percorso libreria: F:\Catalogo lightroom\Lightroom Catalog-v13-4.lrcat
Cartella impostazioni: C:\Users\giuli\AppData\Roaming\Adobe\Lightroom

Plug-in installati:
1) AdobeStock
2) Flickr
3) Plug-in acquisizione diretta Nikon

NOW is already INTEL UHD graphics 630 (an old version that i am not able to update) and not NVIDIA, why?

[GoldingD]

From the community guidelines

Marking answers as correct
If you received a solution to your question/issue that resolved your problem/doubts, please mark it as correct. This will highlight the answer within the post and in the community and will help fellow community members if they experience the same issue as you, or have the same question.
Know that multiple answers can be marked as correct, so feel free to do so if you found more than one answer to be helpful.

• https://community.adobe.com/t5/using-the-community-discussions/community-how-to-guide-tips-amp-best-...