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Migrate License LR 6

New Here ,
Sep 04, 2021 Sep 04, 2021

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I've got a license for LR6, currently installed on my desktop PC and my new laptop. Recently, my old Laptop broke, so I couldn't deactivate the license on this one. Any possibility to migrate the license from an old broken laptop to a new one? Note: no cloud product, therefore no registered devices. Thx in advance.

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correct answers 1 Correct answer

LEGEND , Sep 04, 2021 Sep 04, 2021
You are allowed to activate LR 6 on two computers. To deactive LR 6 on a broken computer, you will need to contact Adobe tech support, and very clearly tell them that all you want is to "deactive a LR 6 license". The minute you say you need help with LR 6, they will tell you it is unsupported and not help you.

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LEGEND ,
Sep 04, 2021 Sep 04, 2021

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You are allowed to activate LR 6 on two computers. To deactive LR 6 on a broken computer, you will need to contact Adobe tech support, and very clearly tell them that all you want is to "deactive a LR 6 license". The minute you say you need help with LR 6, they will tell you it is unsupported and not help you.

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Thx for the reply, got any idea how I can contact the tech support?

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LEGEND ,
Sep 15, 2021 Sep 15, 2021

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Best way is live chat

 

https://helpx.adobe.com/support.html

 

There is a "chat icon" near the bottom right of the screen.

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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Actually, just hang tight here. I've pinged Careessa and she will assist you on the activations. Please stand by.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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LATEST

@default78qj3rk5oexn 

 

Please private message me your Adobe ID and serial number. 🙂 

Best, 

Careeeesa

Adobe | Community & Social Support Strategist | Lightroom

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