missing 'user presets' folder

Report · Apr 29, 2018

After latest update I can't find any folder of these: appdata, develop presets or user presets when I am trying to import my presets to Lightroom cc and I just don't know where these folders are. Is it possible I have delited them somehow? If so How can I get it back? I have imported presets to Lightroom cc before with no problems but now I am lost. Please advise what to do.

In Response To carolu21331524 · Jul 15, 2018

Carolu21331524, your Help > System Info shows you've indeed got 7.4 installed and you haven't been bit by the nasty upgrade license bug (thank goodness).

As next steps:

1. Please post a screenshot of the Presets panel in Develop.

2. When you say your preset folders are on your computer, what is the complete path of those folders?

In Response To johnrellis · Jul 15, 2018

Thanks for the quick reply

I played around, and clicked on a few other pictures in my catalog, and low and behold all my presets appeared. For some reason, they weren't showing up for the two photos I was working on.

It's OK for the rest of my photos, so I'll re-import the faulty photos, and see if I can then get the presets on those photos.

In Response To carolu21331524 · Jul 15, 2018

For some reason, they weren't showing up for the two photos I was working on.

Are those two photos JPEGs, and the rest of your photos raws? Some presets that have Treatment & Profile checked won't show up for JPEGs, just raws: Lightroom Classic: Presets including raw profiles are sometimes available for non-raws, sometimes no...

In Response To johnrellis · Jul 15, 2018

Yes, they were jpegs. Thanks for the explanation.

I was so concerned that I had lost my presets!

Report · Nov 10, 2018

johnrellis

I am not trying to move them from the old LR classic, i actually started everything in the lightroom cc... i never migrated from the old.

Brittli

In Response To brittliw · Nov 10, 2018

I am not trying to move them from the old LR classic, i actually started everything in the lightroom cc... i never migrated from the old.

Then you'll likely get better help if you post your problem in the decided LR CC forum: Lightroom CC — The cloud-based photo service