My computer Shutdown suddenly when i will use Blur Features

[merthasari_6412]

Anyone please help me.

My computer always shutdown when i'll use Adaptive Blur Feature in Lightroom Classic.

What should i do ?

Thank you

[JohanElzenga]

In your first screenshot, disable Use Graphics Processor and see if that solves it. I'm not a Windows expert, but I understand that your GPU is no longer supported by AMD, so the driver is most likely outdated. That could cause this problem.

[johnrellis]

@merthasari_6412: "AMD Radeon RX 580 2048SP (31.0.21910.5)"

@JohanElzenga: "I understand that your GPU is no longer supported by AMD"

That driver (Adrenalin Edition 24.1.1) is about a year old. When you search AMD for an updated driver for the "RX 580", you get Adrenalin 24.9.1 from 2024-10-01 (ten months newer), and the Release Notes say that it's compatible with "Radeon™ RX 500 / Radeon 500X Series Graphics", which indicates it should be compatible with the RX 580 2048SP (an RX 500-series GPU).

LR's AI commands (e.g. Lens Blur) are very sensitive to bugs in graphics drivers, and Adobe inexplicably refuses to have the AI commands obey the setting of Preferences > Performance > Use Graphics Processor.  

So I recommend you update to that driver.

[GoldingD]

In your Windows Event Viewer, after that shutdown/crash, is their a critical event? And what is it?