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My Fuji X Tethered Capture Plug-in has been removed

New Here ,
Mar 06, 2018 Mar 06, 2018

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Hi!

I woke up this morning and tried to shoot in the studio, and my Fuji X Tethered Capture plugin was no more! I had a notification from Adobe CC that it was gone. Can someone please help me figure this out?

Dan

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correct answers 1 Correct answer

Mar 16, 2018 Mar 16, 2018

Hi All,

Could you please try the following and let us know if you're able to tether with your Fuji X-T1, X-T2 or GFX camera?

Regards,

Akash

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Explorer ,
Mar 12, 2018 Mar 12, 2018

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From the Adobe exchange page. Specifically the last line.

I AM FURIOUS!!!

"IMPORTANT NOTICE:

- The plug-in is compatible with Lightroom 6 or Classic CC. (To use on macOS Sierra, Lightroom Classic CC or Lightroom 6.7 or later is required.)

- The plug-in is NOT COMPATIBLE with the new Lightroom CC (2017)"

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Explorer ,
Mar 12, 2018 Mar 12, 2018

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We just got screwed by Adobe. That's what happened.

From the Adobe "My Exchange" page:

"IMPORTANT NOTICE:

- The plug-in is compatible with Lightroom 6 or Classic CC. (To use on macOS Sierra, Lightroom Classic CC or Lightroom 6.7 or later is required.)

- The plug-in is NOT COMPATIBLE with the new Lightroom CC (2017)"

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Explorer ,
Mar 12, 2018 Mar 12, 2018

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I just sent a request to Adobe for a refund.

But the damage goes far beyond $79.

I switched from Canon to Fujifilm after a lot of research. Part of that research was in regards to tethering. I am a studio product photographer and rely on live view frequently. I may have to sell my Fuji gear if this matter isn't resolved.

Did I mention I'm furious?

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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They've now released a GFX only plug-in. I just installed it and it works as expected with the GFX, but of course ignores the X-H1.

"FUJIFILM Tether Plugin PRO for GFX" for Adobe® Photoshop® Lightroom® Classic CC / 6 Ver.1.8 (Mac) |...

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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That is great for GFX users.

I have no intention of upgrading my cameras. 

I am using an XT-1 and XT-2and very happy with them.

Hopefully if they updated the GFX software the update is coming for the XT 1 and 2

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Mar 13, 2018 Mar 13, 2018

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Hi All,

We are working with Fuji to get this resolved. Request for your co-operation and support while we are on it.

Thanks,

Akash

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New Here ,
Mar 13, 2018 Mar 13, 2018

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Thank you @akash_sharma. Your last response came as I was writing mine.

Do you have a timeline for us?

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Mar 13, 2018 Mar 13, 2018

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Hi the_apostrophe,

We are working with Fuji's Add-on's team on the plugin compatibility. I do not have a time-frame as of now. We'll update this discussion as soon we have a resolution.

Regards,

Akash

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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Thank you.

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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Hi Everyone,

I had the same problem but I reinstalled fujifilm tether plug-in by download extension zxp file and use special program like "download anastasiy's extension manager" (It is explane on Install Instructions ). After that fuji tether plug-in for lightroom works with my X-T2 without problem.

Wojciech

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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Mac or Windows?

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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Mac

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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Thanks, me too.

I'll give it a try

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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After contacting Fujifilm USA, they recommended I call Fuji support in New Jersey. 800-800-3854 Option #2 for Pro Digital.

I spoke to Steve.

He was very helpful, and very shocked.

No one at Fuji knew this was happening.

He promised to push this matter to the higher-ups.

He took my number and said he would call me back with any news.

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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That's refreshing RickUrb​. Hopefully that leads to some response.

Just shared this thread with Fujirumors, so hopefully a fuji-focused news source can help direct more attention to this issue as well.

Side note for everyone, the hostility and entitled responses in this thread are not going to be helpful at all. Akash Sharma​ has been helpful and tried to be as forthcoming as possible with this. Bugs arise, problems happen, and they will fix it or find another solution. No need to turn into a hyperventilating soccer mom over it. If you need immediate and direct responses, call or email their help desk, don't expect to be directly addressed while demanding things in a community forum.

Frankly, maybe this kind of break in the current program is a good way for us to get even more fully integrated support for our systems, not just third party plugins that are prone to breaking like this during the course of normal software updates. Take a chill pill, learn to adjust and make it work for now, and hopefully we'll all be on the other side of this shortly.

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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That is a great idea sharing to fuji rumors, thank you!

And re the hyperventilating mom trick...

I was on the phone with adobe support for over an hour and a half and the customer service was deplorable.

I am 54 years old, been there and done that.

I will hyperventilate when I deem it is necessary, thank you

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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Yeah, they were super responsive and already have a post up for it: https://www.fujirumors.com/latest-lightroom-update-removes-fujifilm-tethering-plug-in-adobe-and-fuji...

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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Wow, I just spent time buying and installing this plugin. Spoke to tech support twice and no one told me it does not work. Spent better part of my afternoon and early evening on this. I have a X-T2 and would like to learn tether shooting with LR before I start in with my GFX50S. Now it looks like I will not be able to do this. Fujifilm tech support better fix this quickly. This is outrageous that they are selling a plugin that does not work on professional camera.

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Explorer ,
Mar 13, 2018 Mar 13, 2018

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If you go through the thread, you will find instructions to a workaround.

I agree that is not acceptable. 

Adobe and Fuji are working on the issue.

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Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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The latest, just in by email from Fuji customer support (9.52am UK):

"We are sorry to hear that you are experiencing problems with your Adobe software and tethered shooting plugin.

"This is a problem with the Adobe software, and not Fujifilm.  We believe Adobe are working on a fix as a high priority.  Hopefully this will be resolved within the next few days."

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Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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I figured out how to install the plugin with ZXPinstaller and now I can shoot tether with my XT2. Took a few test shots yesterday. Worked fine. On another note, I do not understand why the GFX plugin is free and the XT1 & XT2 is a $79.00. The excuse Adobe gave was that it is for more than one camera.

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Explorer ,
Mar 14, 2018 Mar 14, 2018

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Yes, same problem with LR Classic CC  vs 7.2.  I suddenly found I couldn't tether whilst on a job.  I couldn't in front of the client spend time sorting this out for my Fujifilm GFX so I switched to my sony A7riii.  

When got home, I noticed the Fujifilm tethering pro software had vanished.  So I reinstalled it and the tethering was back to normal.

This happened around 2 weeks ago.

Hope this problem can be sorted out.

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Explorer ,
Mar 14, 2018 Mar 14, 2018

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I can confirm that this fix works.

I was having the same issues and used the method above.

I shoot tethered in my classroom so it is vital that I can show the effects of different camera settings.

The secondary method posted earlier in the thread with Fuji x acquire (Free) also works.

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Mar 16, 2018 Mar 16, 2018

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Hi All,

Could you please try the following and let us know if you're able to tether with your Fuji X-T1, X-T2 or GFX camera?

Regards,

Akash

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Community Beginner ,
Mar 16, 2018 Mar 16, 2018

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Hi Akash

Do you want x-pro2 owners to do this too?

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