My Lightroom 6 license was revoked after 6 years

[arne_5155]

I have been using this software since 2018.

I tried to activate it on my fresh Windows 10 installation, but after online activation the software just doesn't start, retried a few times - then my account was temporarily blocked.

I then tried offline activation, which looked promising, but tells me "this serial number has been revoked by Adobe".

Can anybody please reactivate my license? I mean, I bought it as a perpetual license, how can it be revoked?

How do I contact Adobe representatives on that topic?

[JohanElzenga · Accepted solution]

Your license was not revoked, but it is no longer possible to install Lightroom 6 on a new computer because the activation server is no longer online.

[dj_paige]

I then tried offline activation, which looked promising, but tells me "this serial number has been revoked by Adobe".

By @arne_5155

Please read https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and then follow those instructions.

Then try the offline activation

[arne_5155]

Solution: disable network connection when starting LR6, then click away the popup. Works for now.